Hybrid Installation Engineer - Swansea bei Substantial Group

Installation Engineer

Reporting to: Installations Field Manager
Hours: Full time, Monday to Saturday, 45hrs a week, 7.30am-5.30pm

1 Saturday Per Month Paid as Overtime

Location: Swansea

Salary:

We provide a competitive starting salary ranging from £30,100 to £34,000.

Additionally, you can earn a target bonus of 20% of your salary, along with extra pay for one additional Saturday per month.

With these incentives, your on-target earnings can reach up to £39,000 per year!
 

Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.  

Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.

Reporting directly to the Field Manager, The Installation Engineer will be installing a fibre connection into the customer. The Installation Engineer has a key role in installing right first time whilst maintaining an outstanding customer service for our customers, updating relevant systems in a timely manner throughout the day.

 You will however be expected to complete any work within the department that the company requires due to work volumes from our ISP partners

• Primarily work on customer installations.
• Installing into a customer premises, maintaining the highest standard of customer service
• Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
• Complete assigned tasks on time and manage day-to-day jobs.
• Maintaining H&S compliance.
• Work individually and as part of a team to achieve targets and KPIs.

• Experience working in a similar role, working on or on behalf of the Openreach Network.
• Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
• Demonstrable experience and a proven track record working in a networking engineering environment. (preferred).
• Excellent organisational skills.
• Clear and concise communication abilities.
• Physical fitness for manual handling tasks.
• Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
• A proactive approach to improving efficiencies and working smarter

Requirements

• Must hold a full UK driving Licence for minimum 12 months.
• SA001, SA002, S7, S8 or equivalent are desirable
• IPAF 1b are desirable
• NRSWA unit 2 (minimum)  desirable
• SMART AWARDS preferable desirable
• Have telecommunications experience or transferable skills.

• Equity – yes, a real part of the company! 
• 25 days holiday plus bank holidays
• An extra day off for your birthday! 

• Pension scheme that matches your contribution up to 8%
• Phone allowance
• Health care cash plan
• Cycle to work
• Employee assistance programme
• PPE and Uniform provided
• IT equipment provided
• Discounted Gym memberships
• Retail offers – discounts from recognisable brands
• Company Events 
• Free YouFibre broadband if you are within our area, plus friends & family discount.
• Life assurance giving you cover of 4 times your basic salary
• Colleague referral scheme of £500
• Continuous development and long-term career prospects

Like what you see? Here’s what happens next:

1. Send us your application via our Careers Site or Job Boards.  
2. Recruitment screens your application against our essential criteria.  
3. Hear back from us within 2-3 days of application submission with an outcome/next step.  
4. If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at [email protected]