Hybrid AC137 - Full-Time Director of Residences - East Coast bei British American Household Staffing

A wonderful couple is seeking a full-time, East Coast-based Director of Residences and Real Assets to oversee the day-to-day operations, maintenance, and administration of multiple properties. This role ensures homes are maintained to the highest standards, sub-contractors are well-managed, and the principal’s preferences and lifestyle needs are met. The general schedule will be Monday through Friday, with a 24/7 mentality to answer questions after business hours when necessary, or in the event of an emergency. Travel is required, and the candidate must be located near a major airport. Relocation to the East Coast is not being offered.

Key Responsibilities

• Property Management
  • Oversee maintenance, repairs, and overall upkeep of buildings and grounds
  • Coordinate and/or assist with renovations, landscaping, and seasonal projects
  • Ensure homes are in excellent operational condition before the principal’s stay
  • Refine, manage, and keep house check lists current
  • Maintain and update car and boat maintenance and required inspections
  • Ability to offer solutions to upgrade existing home technology and oversee implementation
• Sub-Contractor Management
  • Recruit, schedule, supervise, and/or verify all work performed
  • Negotiate and manage vendor contracts and service agreements
  • Source, interview, and hire new vendors for home watch, cleaning, etc.
• Security & Safety
  • Work with outside vendors on estate security systems and protocols
  • Manage emergency preparedness and risk mitigation plans
• Principal Liaison
  • Serve as the primary point of contact between the principal, family office manager, and vendors.
  • Anticipate and respond promptly to the principal’s needs and preferences.
•  General
  • Develop and implement house manuals for continuity 
  • Monitor and manage budgets (longer term, not initially)
  • Oversee household team 
  • Handle inquiries, concerns, and conflicts effectively and diplomatically
  • Weekly status reporting on all properties 
  • Understand household patterns (weather-based movement, seasonal routines)

• 7+ years proven experience as an Estate Manager, Household Manager, or similar role in a high-net-worth environment
• Strong leadership, communication (written and verbal), and organizational skills
• Detail-oriented
• Understanding of property maintenance, landscaping, and luxury service standards
• Vendor negotiation experience
• Tech savvy 
• Works intuitively and is observant
• Excellent interpersonal and time management skills
• Dependable, trustworthy, with a service mindset

• Discretion, confidentiality, and a high level of professionalism.
• Flexibility to work evenings, weekends, and holidays as required
• Must be able to travel and be based on the East Coast within a short commuting distance to a major airport 
• Pet-friendly – Principals are animal lovers 
• Driver’s license, clean driving record, and background check
• Must sign NDA

The family is offering a salary commensurate with experience and a benefits package.