Hybrid Director of Operations bei Tyler Technologies

Description

Responsibilities

• Full P&L expense management for dynamic, high-growth organization
• Directly responsible for all client-facing team members and for driving internal initiatives within Professional Services, Client Success, and Customer Support
• Liaison to Sales in the coordination of sales-to-PS transition activities
• Liaison to Product Strategy in the execution of client projects and relaying key client needs
• Oversight of project lifecycle and backlog by team and resource.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
• Identify potential operational problems, and prioritize initiatives to maximize efficiency, quality, customer satisfaction, and revenue.
• Ensure escalations, project challenges, and product enhancements required by contracts are driven to conclusion in a favorable manner to the customers benefit
• Inspire and motivate employees to perform at their best.
• Perform other job-related duties and responsibilities as assigned by the General Manager

Qualifications

• BA/BS college degree in related field or equivalent experience is required.
• Proficiency using MS Office products, including MS Project, Excel, Word, PowerPoint, and Visio.
• Excellent listening skills and ability to learn new content quickly.
• Understanding of software lifecycle as well as software deployment and implementation.
• Ability to think critically and identify opportunities for process improvement.
• Ability to communicate effectively with clients.
• Ability to deliver a highly detailed work product with little to no supervision and often with diverse, vague, or limited details.
• Work comfortably in an obscure environment when analysis of hypothetical situations need forethought to anticipate logical outcomes.
• Self-starter with the ability to complete projects with minimal oversight.
• Excellent interpersonal skills including verbal and written communication.
• Ability to prioritize and manage multiple projects and deadlines.