Hybrid Systems Support Analyst bei Merchants Bancorp

Description

Location: Carmel, IN - On-site Only.

Our Systems Support Analyst will provide tier 1 and tier 2 support to internal end-users and assist the VP, IT Operations with project work. This role will work closely with the Tier 3 Network/Security teams and escalate tickets as necessary to ensure support issues are resolved in an efficient manner. Some System / Server Admin and project duties will also be performed as needed. This role is more than just creating user accounts and resetting passwords, we need more, email traces, troubleshooting email flows, and setting up rules and policies to name a few. Apply today, if you want to work with a great group of people, who like to have fun, cut up, and joke around, but who also work hard. No one is afraid to jump in to get it done.

In one year as a Systems Support Analyst, you will know you were successful if you…

• Independently maintain the help desk ticketing system, working tickets and answering Help Desk phone calls, and maintaining timely, informative customer communication. 
• Provide technical support ensuring prompt and effective resolution of customer inquiries
• Maintain inventory of IT assets, including hardware and software licenses.
• Follow standard operating procedures (SOPs) and contribute to their improvement.
• Track and report recurring issues to identify trends and recommend solutions.
• Provide continued project updates to department managers.
• Assist the VP, IT Operations with project work as needed and available.
• Create/Update technical documentation and how-to's for end users.

Requirements

What we are looking for…  

• Requires at least 2 years of help desk support experience in a corporate environment.
• Must have excellent troubleshooting / problem solving experience.
• Must have excellent oral and written communication skills.
• Must have experience supporting Windows 11 Pro/Enterprise and Office365.
• Familiarity/Experience with Windows Server 2022– Active Directory, Group Policy Administration, Security Groups, NTFS permissions, and Printer Management.
• Must demonstrate experience with end user training.
• Basic network troubleshooting experience preferred.
• Must have a solid understanding of security / Cybersecurity fundamentals.
• Must be able to work both independently as well as in a team environment.
• Candidate should be motivated and driven and require little day-to-day direction once up to speed.
• Must have a bachelor’s degree from an accredited institution.
• Preferred IT Certifications such as CompTIA A+/Network+/Microsoft.
• Experience with VoIP systems is a plus.
• Experience with Microsoft 365 and Intune administration preferred.
• Hands on experience with scripting / application deployment preferred

ABOUT MERCHANTS

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022). For more information read the entire article here.