Hybrid PARC AT DULUTH BUSINESS OFFICE MANAGER bei Parc Communities

Established in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings, innovative designs and state-of-the-art lifestyle options, Parc Communities serves residents and their families with an abiding tradition of “ladies and gentlemen serving ladies and gentlemen.” This culture of service extends to our associates, making Parc Communities an employer of choice.

The Business Office Manager plays a key role in supporting the General Manager to ensure exceptional service delivery to residents and staff within our community.  This position is responsible for leading the Concierge department, and ensures the first impression of our community is positive, welcoming, and professional. The Business Office Manager will be essential in upholding our promise of Exceptional Senior Living by recruiting, hiring, and training a team that exemplifies the highest standards of service.  The Business Office Manager also supports the leadership team in human resources, payroll, resident billing, and administrative paperwork. This role requires exceptional organizational skills, leadership ability, financial acumen, and a commitment to resident satisfaction. The role of the Business Office Manager is crucial in creating industry-leading experiences for residents, families, and the entire team.

Department: General & Administrative                                                      Exempt

Primary: General Manager                     

• Bachelor’s degree in business administration, Accounting, Human Resources or a related field is preferred, or an Associate’s Degree and equivalent combination of work experience 
• Minimum of three years of work experience in accounting, human resources, or business management, preferably in the hospitality industry.
• Strong leadership skills with a demonstrated ability to manage and motivate a team to achieve high standards of service.
• Experience in HR functions, including recruitment, training, and associate relations, and an ability to navigate sensitive situations with professionalism and discretion.
• Excellent organizational, communication, and problem-solving abilities with exceptional attention to detail.
• Proficiency in Microsoft Office Suite, human resource policies, and familiarity with senior living or financial software is a plus.
• A high level of empathy, patience, and commitment to providing exceptional service to residents and staff alike.
• Finance and accounting knowledge to facilitate budgeting, payroll, and invoicing procedures
• Must be a licensed Notary Public or be willing to obtain certification upon hire.
• Ability to work independently and collaboratively in a fast-paced environment.

• In the absence of the General Manager, acts as the main community contact and assumes the duties of the General Manager
• Directly supervise and manage the concierge/front desk team, ensuring 24/7 coverage that is professional, efficient, and reflective of the company’s high service standards.
• Manage day-to-day operations at the community related to accounting, human resources, and billing 
• Responsible for accounts payable/receivable and collections, as well as the monthly closing of the resident billing process
• Act as a connector between the community and Corporate Human Resources. Advocate consistent and best-practice policies and practices and share insights and knowledge unique to the community. 
• Partner with the General Manager and department heads to foster cross-functional collaboration and community engagement.
• Serve as a role model of professionalism, discretion, and positive leadership.
• Lead the recruitment, interviewing, onboarding, and training of new associates.  Ensure all new hires are equipped with the tools, knowledge, and resources to success in their roles. 
• Coordinate move-in/move-out documentation and process, including deposits, leases, and billing transactions. 
• Maintain and submit payroll bi-weekly, working with the Department Heads to ensure accuracy and reduce overtime, and eliminate timekeeping violations.  
• Act as community OnShift Champion and Subject Matter Expert. 
• Prepare, review, and ensure accuracy of leases, lease renewals, payroll, invoices, and budget tracking tools for each department within the community, including assisted living and memory care area where applicable.
• Maintain good relationships with vendors and partners to ensure Parc Communities is receiving the most competitive pricing and highest quality of service available 
• Participate in the Manager on Duty program monthly
• Participate in sales and marketing activities as needed and directed by the General Manager
• Check the accuracy of daily Commitment to Quality (CTQ)
• Distribute General Ledger to Department Heads monthly and coordinate variance review meetings with the General Manager
• Develop and maintain resident files according to Parc Community standards
• Develop and maintain personnel files and facilitate all Human Resources support functions such as new hire/transfer/termination paperwork, involvement in disciplinary actions, associate relations activities and payroll.  
• Collaborate with Corporate HR to support leadership in addressing performance issues, providing guidance on corrective actions and disciplinary processes.
• Bring to the attention of the General Manager those residents/families that require consultation and/or intervention with regard to their residency at a Parc Community
• Always be friendly and positive with interactions of the team, residents, and visitors
• Ensure accurate and timely documentation of license renewals, required training, and compliance related records. 
• Oversee daily office operations, including managing office supplies, equipment and technology, ensuring a professional and efficient workplace.
• Attend weekly occupancy meetings, contributing to the overall quality of Parc Communities.
• Advise management of any concerns regarding residents.
• All other duties as assigned by the General Manager.

• Ability to execute under pressure and resolves resident or staff concerns with empathy and sound judgment.
• Ability to lead in a diverse environment with a focus on the quality of delivery and customer service to residents and their family members, associates and other visitors to Parc Communities
• Ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly
• Solid understanding of billing and accounts payable processes, with exceptional attention to detail.
• Knowledge of HR/labor laws and comfort with advising managers in appropriate employee relation issues.
• Maintain confidentiality of verbal and written information pertaining to residents, associates and community operations. 
• Appreciation of older adults and the ability to build relationships with them
• Uses discretion when dealing with sensitive and confidential information
• Excellent customer service skills and strong attention to detail
• Ability to foster trust and build strong relationships with residents, team members, peers, and corporate team 
• Demonstrated ability to manage up, knowing when to escalate issues to a higher level.
• Demonstrated team-oriented and collaborative work style and willingness to assist teammates as needed to get the job done 
• Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience

Parc Communities' policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.