Hybrid Customer Engineering Product Specialists - TN155 bei Cummins Filtration Inc.

Apply technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design. Serve as the senior technical liaison between OEMs and represent customers during new product development programs. Develop technical specifications, implement new design configurations, and deliver high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Obtain input and negotiate with Subject Matter Experts and Value Package Introduction (VPI) Teams and deliver product data and installation requirements to Application Engineers and OEMs. Make decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality. Apply and improve processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor and Global Customer Engineering (GCE) to enable high quality decision making. Develop strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests. Serve as the customer advocate during new product development programs, design reviews, and product change request processes. Lead the translation of customer needs and Voice of the Customer into functional product requirements to provide input on program-related decisions. Ensure products are applied and installed correctly to meet customer system requirements and environments. Assure installation quality by validating prototype machine performance and ensuring installations meet company requirements. Utilize Analysis Led Design (ALS) and Six Sigma tools to optimize product and system performance. Define installation requirements and develop innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration. Lead Machine Integration and Optimization, including analyzing technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.

Qualifications