Hybrid Sales - Product Support Sales Rep PS bei MacAllister Machinery

Description

Position Summary

Position duties include but are not limited to: Achieving sales and profit goals of parts and service by promoting and selling service programs, preventive maintenance contracts, parts, and additional repair programs within the service territory for the Power Systems Division.  The incumbent develops business in an assigned geographic area and ensures those customers are satisfied with MacAllister’s performance.  The sales activity’s primary function is to professionally promote the service capabilities and product offerings of Power Systems.  Sales activity will include both current contract customers and developing new clients.  Additionally, the incumbent will provide assistance to the parts and service department on technical details of the various services quoted. 

Position Duties/Responsibilities

• Formulates and develops service-oriented programs that meet the approval of Caterpillar and prove profitable for the Company.
• Responsible for $1.5M+ in total annual revenue on a consistent basis
• Facilitates a minimum of 1 warm lead/month
• Reviews and updates flat rates and work with the service departments to establish budgets and corporate expenditures.
• Secures and processes all generator parts and service business including prospecting for new business, proactively contacting potential customers, to develop and expand the business and following up with customer.
• Maintains order information and establishes credit between the customer and Power Systems prior to service work being performed.
• Pursues the critical success factors for the application, distribution, and satisfaction of the customers’ needs for service programs relating to generators, industrial and marine engines.
• Develops and maintains a professional working relationship with Caterpillar, their field representatives, and all Product Support personnel to support the service programs and achieve overall goals.
• Initiates and completes reports and other associated paperwork detailing customer calls sales activity using a CRM etc.
• Develops and updates a customer list for mailings and maintains a customer quote log using a CRM.
• Develop and maintain Customer Support Agreements (CSA’s)
• Create custom incremental parts and service quotes for customers.
• Other related duties and projects assigned by management

Supervisory Responsibilities:

• No formal responsibility for supervising others.

Position Requirements

Required:

• A Bachelor’s degree or equivalent years of experience.
• Minimum of 2-3 year of sales or account management experience
• Ability to travel- day (50%-80%) overnight (10% or less)
• High level of interpersonal skills
• Strong desire to meet or exceed territory goals and customer satisfaction with a positive attitude.
• Knowledge of Caterpillar software programs or related programs
• Ability to operate and understand the use of a personal computer
• Knowledge of Caterpillar parts and service and how they can be integrated

Preferred:

• A technical degree, technical training or technical background would be helpful

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent communication skills, including verbal, written, presentation, non-verbal and listening.
• Excellent influence and negotiation and strong coaching and counseling skills.
• Strong analytical skills, including problem solving.
• Knowledge of project and conflict management skills with the ability to manage change.
• Knowledge of the change management and continuous improvement methodologies.
• Strong customer service skills with the ability to meet and/or exceed customer expectations.
• Excellent decision making skills with strong creative thinking and goal setting skills.
• Dedicated self starter with the ability to work independently with a strong sense of urgency without the need for daily direct supervision.
• Possesses strong ethical standards and conduct.
• Solid understanding of the products and their application and the product market
  • Generators
  • Engines
  • Transfer switches
  • Load-banks
  • UPS’s

Other Requirements of Position

• Works under close supervision. Employee may act independently for reoccurring assignments, but supervision is readily available for unfamiliar situations or problems. 
• Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies.
• If an error is made while in this position, it will require some effort to identify and a moderate effect on the company.
• Frequently communicates with coworkers, customers, vendors, and management.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.