Hybrid Contract Service Compliance Assistant (Houston, TX, US) bei METRO | Public Transit | Houston, Texas | Bus | Rail | Park & Ride

Basic Function

The Contract Service Compliance Assistant (CSCA) is responsible for ensuring transportation services are conducted in a manner to maximize productivity, while ensuring contract compliance by purchase transportation contractors. Documents the contractors’ performance for lost time liquidated damages, and other time operated in the performance of providing daily transportation services. Plans and conducts compliance audits to ensure that individual contractors are operating according to the terms of the contract and are in compliance with local and federal regulations. Obtains and analyzes service information necessary for contractor invoices and statistical reports for the board and federal compliance reporting. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties

• Responsible for verifying and reporting hours of service provided by each contractor to accurately reconcile invoices for METROLift paratransit, METROLift backup, METROLift Subsidy Program (MSP), and curb2curb micro transit services, and the turn key operation of the Northwest Bus Operating Facility.  
• Obtains, validates, and reports on service statistics found in Trapeze and RideCo systems necessary for status reporting to the Board, quarterly reports, invoice preparation, and external compliance reporting. 
• Collects, analyzes, and documents service information required to assess liquidated damages and correct service delivery issues with METROLift service delivery contracts (Minivan and Van) and METRO’s contracted Northwest Bus Operating Facility.  
• Investigates and analyzes documentation necessary to produce daily reports for assessment of lost time, liquidated damages, and validation of additional work performed by contractors. 
• Conducts meetings with contractors to dispute charges associated with liquidated damages. Determines which charges should be waived or allowed. 
• Responsible for preparation of supporting documentation and final reconciliation for contractors’ invoices and processing of service payments to all transportation contractors for fiduciary adherence to the Service Delivery budget and accurate management reporting.
• Independently conducts monthly audits of contractor’s safety sensitive personnel to ensure compliance with FTA regulations and METRO contract terms. 
• Supports data collection and analysis for preparation and reporting of quarterly performance metrics for each service and contractor.  
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned.

Pay Range - $48,400 - $63,600

Education Requirement

High school or GED required.  Additional related college courses accounting and/or business preferred.

Years & Experience Required

Five (5) years of general experience in transportation, accounting, finance or related fields. Familiarity with METROLift Operations, eligibility procedures or METROLift Dispatch coding of lost time and liquidated damages is strongly preferred.

Knowledge & Skills Required

General knowledge of basic accounting, record keeping and general business practices. Good organizational and analytical skills with proficiency in math and typing skills.  Excellent verbal and written communication skills. Ability to independently exercise good judgement. Proficiency with PCs and related software, Microsoft Office Suite Products (Word, Excel and PowerPoint). Intermediate level Microsoft Excel skills strongly preferred. 

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.