Hybrid PATIENT ACCESS REP I, PRN bei UT Southwestern

%3Cb%3EWHY UT SOUTHWESTERN?%3C/b%3E%3Cbr%3E%0AWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22%3EU.S. News %26 World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%0A%0A%3Cbr%3E%3Cbr%3E%3Cb%3EJOB SUMMARY%3C/b%3E%3Cbr%3E%0AThe Patient Access Representative I directly interacts with patients on the phone and/or in person under direct supervision to support front office business operations in a hospital or hospital based clinic location. They maintain a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. They work as part of an elite team to support UT Southwestern operations and initiatives. They may be required to travel to both on and off-campus locations. This position offers a career ladder based on progressive responsibilities and performance. %3Cbr%3E%3Cbr%3E%3Cp%3E%3Cb%3EBENEFITS%3C/b%3E%3Cbr%3E%0AUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%0A%3Cul%3E%0A %3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%0A %3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%0A %3Cli%3EPaid Time Off, available day one%3C/li%3E%0A %3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%0A %3Cli%3EPaid Parental Leave Benefit%3C/li%3E%0A %3Cli%3EWellness programs%3C/li%3E%0A %3Cli%3ETuition Reimbursement%3C/li%3E%0A %3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%0A %3Cli%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%0A %3C/li%3E%0A%3C/ul%3E%3Cbr%3E%3Cbr%3E%3Cb%3E%3Cb%3EEXPERIENCE AND EDUCATION%3C/b%3E%3C/b%3E%3Cbr%3E%0A%3Cb%3ERequired%3C/b%3E%3Cul%3E%3Cb%3E%3Cli%3EEducation%3C/b%3E%3Cbr%3EHigh School Diploma or GED %3Cbr%3E%3C/ul%3E%3Cb%3EPreferred%3C/b%3E%3Cul%3E%3Cb%3E%3Cli%3EExperience%3C/b%3E%3Cbr%3E1 year 1-3 years experience in a Customer Service field and %3Cbr%3E%0A2 years experience in a Clinical/Medical office setting %3Cbr%3E%3C/ul%3E%3Cbr%3E%3Cb%3E%3Cb%3EJOB DUTIES%3C/b%3E%3C/b%3E%3Cul%3E %3Cli%3EPre-register/Register patients for scheduled/unscheduled services, inpatient/outpatient procedures within all applicable hospital based areas. %3C/li%3E%0A%3Cli%3EInterview patient(s) and/or their representative at workstation or bedside to obtain demographic/insurance information or verify information already on file. All registrations performed utilizing available up to date technology (i.e. carts/workstation on wheels, tablets, etc) %3C/li%3E%0A%3Cli%3EObtain copies of necessary identification and insurance cards. %3C/li%3E%0A%3Cli%3EDocument appropriate information in the registration system based upon departmental documentation standards. %3C/li%3E%0A%3Cli%3EAccurate and timely deployment of legal and compliance consent forms and documents. %3C/li%3E%0A%3Cli%3EInitiates the Advance Directive process when applicable. %3C/li%3E%0A%3Cli%3EEnsures all patients are continually informed of their visit status when services are delayed. %3C/li%3E%0A%3Cli%3EInitiate, obtain and/or update insurance verification as appropriate for patient services. %3C/li%3E%0A%3Cli%3ECoordinate accurate patient data to determine financial obligation. Collection of insurance co-payments, deductible amounts, self-pay deposits and patient balances from the patient/guarantor. Request full or partial payment for services rendered according to collection policies. %3C/li%3E%0A%3Cli%3EFollows all guidelines set forth in the Cash Handling policy. Produce paperwork on each patient for distribution to appropriate departments. %3C/li%3E%0A%3Cli%3EObtain ABN%27s and/or non-covered notice forms when applicable. %3C/li%3E%0A%3Cli%3ELearn and maintain up to date knowledge of registration system user operations, front line workflows and policies and procedures %3C/li%3E%0A%3Cli%3EDeliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community following AIDET guidelines. %3C/li%3E%0A%3Cli%3EGreets and direct/escort patients and/or visitors to appropriate location, providing information as needed or obtain transport assistance. %3C/li%3E%0A%3Cli%3EBuild rapport and effective communication with internal and external team members to ensure best outcomes for the patient(s) in our care %3C/li%3E%0A%3Cli%3EMaintain neatness of waiting area and assigned workspace; keeps area stocked with pamphlets and other materials as appropriate. Ensure adequate inventory of items necessary for day-to-day functions of assigned registration location, such as office supplies and patient forms. %3C/li%3E%0A%3Cli%3ERelease patient records as needed. %3C/li%3E%0A%3Cli%3EKnowledge of various regulatory agencies: The Joint Commission, Center for Medicare and Medicaid Services, State %26amp; Federal Laws, Hospital/Departmental Policies. %3C/li%3E%0A%3Cli%3EMeet established department productivity, collections and quality standards. %3C/li%3E%0A%3Cli%3EMeets/exceeds performance expectations and completes work within the required timeframe. %3C/li%3E%0A%3Cli%3EProtects the privacy and security of patient health information to ensure that confidentiality is maintained. Adheres to HIPAA guidelines when contacting patient. %3C/li%3E%0A%3Cli%3EWork with physician offices, insurance verification, financial counseling and/or patients when an insurance issue becomes apparent. %3C/li%3E%0A%3Cli%3ECoordinates with case management, physician%27s office and/or ancillary department regarding any additional information needed on their part to obtain pre-certification and insurance benefits %3C/li%3E%0A%3Cli%3EPractice and adhere to the %26quot;Code of Conduct%26quot; philosophy, Core Values and %26quot;Mission and Value Statement%26quot; %3C/li%3E%0A%3Cli%3ESearch MPI completely to ensure that we are using the correct medical record number. Notify HIM for any duplicate unit numbers %3C/li%3E%0A%3Cli%3EPerforms other related duties and projects as assigned. This job description should not be considered an exhaustive listing of all duties and responsibilities performed in this position. Our practice encourages all employees to develop personal and professional goals for themselves and will provide opportunities for continued growth and development. %3C/li%3E%0A%3Cli%3EMaintains a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. %3C/li%3E%0A%3Cli%3EACD Line- monitor and appropriately direct calls and/or assist as necessary. %3C/li%3E%0A%3Cli%3ERightFax- monitor and complete registrations/direct faxes as needed. %3C/li%3E%0A%3Cli%3ELevel Specific Duties %3C/li%3E%0A%3Cli%3EKnowledge of policies regarding services, pricing, insurance billing, and payment of account. %3C/li%3E%0A%3Cli%3EMonitors the correct patient work queue for the assigned department(s) %3C/li%3E%0A%3Cli%3ESchedule walk-in appointments if applicable. %3C/li%3E %0A%3Cbr%3E%3C/ul%3E%3Cb%3E%3Cb%3ESECURITY AND EEO STATEMENT%3C/b%3E%3C/b%3E%3Cbr%3E%3Cb%3ESecurity%3C/b%3E%0A%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.%3Cbr%3E%3Cbr%3E%0A%0A%3Cb%3EEEO Statement%3C/b%3E%3Cbr%3E%0AUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3C/br%3E Jetzt bewerben