Hybrid Eligibility Coordinator Assistant bei None

Job Title: Eligibility Program Coordinator Assistant 

Department: Customer Care
Reports To: Eligibility Program Coordinator
Location: WeGo Public Transit Office and Various Community Locations
Status: Full-Time | Non-Exempt

Position Overview:

The Assistant to the LIFT Program Coordinator provides essential administrative and operational support to ensure the effective rollout and management of the Low-Income Fare Ticket (LIFT) Program. This role includes direct support with customer application processing, agency coordination, and community engagement efforts. The Assistant helps maintain program compliance, supports data entry and recordkeeping, and serves as a frontline representative for customer inquiries and application support.

Key Responsibilities:

Administrative Support & Documentation

• Support the Coordinator with scheduling, communications, and preparation of program documents and reports.
• Track partner agency participation, application volumes, and card inventory.

Application Processing & Fulfillment

• Assist with reviewing and entering customer applications received online and in person.
• Help ensure timely processing and fulfillment of fare cards to eligible customers.
• Maintain accurate logs of submitted and approved applications for auditing purposes.

Customer Service & Outreach Support

• Respond to inquiries from the public, agencies, and internal staff regarding the LIFT Program.
• Attend and assist with community outreach events and application sessions.
• Provide on-site support at various community locations as needed.

Training & Technical Assistance

• Assist with preparing training materials for internal and external stakeholders.
• Provide technical support to agency partners regarding system use and eligibility documentation.

Technology & Recordkeeping

• Use Salesforce, INIT, and other internal systems to maintain updated records.
• Flag data inconsistencies or errors for review and resolution by the Coordinator.

Qualifications:

• Associate’s degree or equivalent combination of education and experience.
• 1–2 years of experience in administrative support, public service, or community outreach.
• Familiarity with Salesforce or similar systems is a plus.
• Strong organizational and communication skills.
• Customer service experience, especially in diverse community settings.
• Ability to multitask and work collaboratively in a team environment.
• Proficiency in Microsoft Office Suite.
• Bilingual skills are a plus.