Hybrid IT Sr Support Technician bei Top Rx LLC

Description

POSITION SUMMARY

Leading generic pharmaceutical distributor with modern information   technologies seeks a highly motivated IT Senior Support Technician with a   passion for technology, collaboration, and creative problem-solving. This position is responsible for resolving second-level   support tickets, troubleshooting hardware, software and network connectivity issues, onboarding groups of new employees, and covering Support Technician duties as   needed to ensure incidents and requests are resolved in a timely and   efficient manner.

Requirements

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the   essential functions. 

· Provide second-level support for the IT helpdesk and provide resolutions to end-user issues

· Research message delivery   issues in the email filtering system

· Investigate and resolve issues with phone call reporting and monitoring

· Install and troubleshoot computers, printers, RF guns, and USB devices 

· Perform first-level support tasks at an “expert” level 

· Other duties as assigned

Requirements

· College education or certifications in IT or related     area

· 2+ years of relevant experience in an IT support role

· Proficiency with Microsoft Office (Word, Excel, Outlook)

· Ability to complete basic technical projects with limited supervision

· Write technical support documentation

Technical Skills     Required:

· Experience adding users, computers, and GPOs in Active Directory

· Experience with cyber security systems such as email filters and antivirus

· Experience with remote management and monitoring tools

· Advanced Windows 11 Professional administration

· Exposure to Windows Server administration

Soft Skills     Required:

· Desire and aptitude to learn quickly and grow professionally

· Work well independently and within a team 

· Be able to work well with deadline pressure

· Strong work ethic and attention to detail

· Excellent verbal and written communication 

· No regular travel required.