Hybrid WOW Experience Representative bei GSM Services

What You'll Do

In this essential front-line role, you'll be the voice and face of GSM Services, ensuring smooth communication, accurate scheduling, and a warm welcome for all.

Key Responsibilities:

• Answer incoming calls and direct them appropriately
• Make outbound follow-up calls for service and sales
• Schedule and confirm appointments across multiple departments
• Greet visitors and ensure they’re directed to the right destination
• Handle general administrative and clerical tasks
• Prepare correspondence and organize incoming mail and deliveries
• Perform 3-month “Happy Calls” and service confirmation follow-ups
• Maintain security awareness by monitoring visitor access
• Support the team with ongoing communication and customer service needs

What We're Looking For

• 1+ year experience in customer service or a related field
• Strong verbal and written communication skills
• Friendly and professional personal presentation
• Excellent attention to detail and time management
• Ability to handle multiple tasks calmly under pressure
• High reliability, initiative, and positive attitude
• Proficient in Microsoft Word, Excel, and Outlook
• Strong interpersonal skills and a team-first mindset
• Ability to read and write English at a high school level

Working Hours

• Training Period (First 90 Days):
  Monday–Friday, 8:00 AM – 5:00 PM (In-Office)
• Regular Schedule After Training:
• • Monday & Tuesday – Off
  • Wednesday to Friday – 11:00 AM to 8:00 PM (Onsite)
  • Saturday – 8:00 AM to 8:00 PM (Remote)
  • Sunday – 8:00 AM to 2:00 PM (Remote)

Why GSM Services?

At GSM, you’re more than just an employee—you’re part of a team dedicated to supporting each other and delivering exceptional service to our community. We offer a supportive environment with opportunities for growth and recognition.

Ready to Join Us?
Apply today and help us bring Comfort & Peace of Mind to every customer we serve.