Hybrid Aquatics Operations Manager bei City of Charlottesville, VA

About the Department

The Aquatics Operations Manager performs responsible, work overseeing and managing the daily operations of various outdoor and indoor aquatics facilities. Directs overall operations, scheduling, and maintenance of city aquatic facilities, including supervision of the Aquatic Specialist(s), lifeguards, front desk workers, and others. Work is performed independently, under the limited supervision of a Recreation Operations Division Manager.

The preferred hiring range for this position is between $64,468.43 - $76,044.25 Annually. Starting offer is based on applicable education, experience, and internal equity. This is a full-time, exempt, position which provides excellent benefits including 13 paid holidays plus 1 floating holiday, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, tuition reimbursement, and continuing education/training opportunities.

• For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits.
• The City of Charlottesville manages its own retirement system which offers both a defined benefit and a defined contribution option.  While the City does not participate in VRS, the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.

Note: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications may no longer be considered once a reasonable number of applications has been received or once a candidate to fill the position is identified. Applications may be evaluated on a continuous basis and interviews may be conducted as soon as possible during the recruitment. This job announcement may close at any time after 7 calendar days.

Position Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description.  The City retains the discretion to add to or change the duties of the position at any time.

• Manages, oversees, plans, schedules, and evaluates the operations, maintenance, and safety at city aquatics facilities.
• Supervisors, schedules, trains, motivates, coaches, assigns/directs work, and evaluates the performance of subordinate staff; makes final decisions on interviewing, hiring, and administration of disciplinary action, and in accordance with established personnel policy and procedures.
• Maintains efficient and effective operations, including in response to sudden changes in staffing and workloads.
• Ensures facilities are properly prepared for activities and coordinates needs with P&R staff.
• Coordinates with Aquatic Maintenance to correct imbalances or mechanical failures. 
• Handles complex problems/situations and provides technical expertise to staff.
• Conducts daily site visits to all facilities.
• Advises management in the development of short-, medium-, and long-term strategies, goals and objectives of the program; and implements those strategies and objectives.
• Examines pool equipment, tests and/or treats water quality and makes other necessary adjustments.
• Authorizes, allocates, inventories and purchases equipment and aquatic supplies within authorized limits.
• Develops, prepares, submits and monitors annual Aquatic Operations budget. Develops budget justifications for capital equipment, staffing and annual operating supplies, making budget recommendations to management.
• Performs inventory checks, forecasts needed equipment and supplies and makes purchase requisition in order to maintain inventory as necessary.
• Develops and maintains professional working relationships with community and corporate partners, and other agencies.
• Responds to and communicates with participants, parents, co-workers, and the public effectively, professionally, courteously, and thoroughly, including in the handling of complaints and concerns.
• Works with other department divisions to coordinate and provide facility services.
• Plans, schedules, conducts, and documents specialized on-site staff training.
• Accountable for accurate time and attendance reports and accident reports for subordinate staff; checks, verifies, updates, and/or corrects program payroll, timesheets, and time records for approval.
• Completes, maintains, and submits various financial, administrative and statistical reports.
• Ensures that all facilities meet quality standards for housekeeping, cleanliness, and maintenance; coordinates issues with appropriate P&R staff.
• Ensures that facilities, and personnel meet all standards and compliance for certifications and licenses, health and safety standards, department program standards, and operational procedures related to the area of assignments; including completing safety assessments, maintaining a hazard free environment, and documenting issues to identify risk areas and recommendations.
• Enforces, implements, and complies with all applicable policies and procedures, evaluates their effectiveness and recommends changes.
• Ensures that all required certificates, licenses, permits, and operating requirements are current and posted.
• May assist in grant or RFP proposals to obtain needed services, funds, etc. 
• May be required to work weekends, nights, holidays or to be called back to work in weather or non-weather emergencies or as needed to provide necessary services to the public.
• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and reliable attendance.

Other Duties:

• Performs additional duties to support operational requirements as apparent or assigned.

Minimum Qualifications

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Bachelor’s degree in recreation, physical education, hospitality, business management, or related field AND 3 years of progressively responsible experience in aquatic operations, programming, pool management or related area, including at least 2 years of supervisory experience in an aquatic/recreation environment.

• Associate degree in recreation, physical education, hospitality, business management, or related field AND 5 years of progressively responsible experience in aquatic operations, programming, pool management or related area, including at least 2 years of supervisory experience in an aquatic/recreation environment.

• High School diploma or GED AND 7 years of progressively responsible experience in aquatic operations, programming, pool management or related area, including at least 2 years of supervisory experience in an aquatic/recreation environment.

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Preferred:

• Parks & Recreation Professional certification (CPRP).

Certifications/Licenses/Other Requirements:

• Must obtain and maintain a valid Virginia driver’s license and acceptable record according to City criteria.
• Lifeguard and First Aid/CPR/AED certification.
• American Red Cross Lifeguarding Instructor certification.
• Water Safety Instructor Certification.
• Certified Pool Operator certification or Aquatic Facility Operator Certification within 6 months of start date.
• Required to successfully pass a pre-employment background check and pre-employment drug screen.

Knowledge, Skills, Abilities and Other Characteristics: 
Job Knowledge

• Thorough knowledge of the operations, planning, and best practices regarding aquatic operations.
• Thorough knowledge of Lifeguarding and Red Cross proficiencies, and water safety rules, practices and techniques.
• Thorough knowledge of water chemistry, pool maintenance and repair.
• Thorough knowledge of applicable local, State, and Federal policies, procedures, regulations, and fiscal management.
• Knowledge of first aid methods and safety precautions used in recreational work.
• Knowledge of fiscal record keeping and inventory procedures.
• Knowledge of methods to motivate, supervise, and evaluate staff and to develop and implement staff training programs.
• General knowledge of customer service methods and procedures.
• General knowledge of required software applications.

Reading

• Intermediate: ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.

Writing

• Intermediate: ability to organize data and write clear and concise reports, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.  Ability to prepare financial, administrative, and operational reports.

Math

• Intermediate: ability to deal with number systems; simple formulas, practical application of fractions, percentages, ratios/proportions and measurement.

Communication Skills

• Intermediate: Establishes and maintains effective working relationships with patrons, parents, co-workers, staff, and the public. Provides information on current and revises policies and procedures. Contacts that may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Requires the consideration of different points of view to reach understanding and gain cooperation and acceptance of ideas. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Independence and Decision-Making

• Requires Limited Direction: normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

Technical Skills

• Skilled: comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Intermediate skill in Microsoft Office applications, departmental software, and peripheral equipment.

Fiscal Responsibilities

• Develops, prepares, and submits annual budget for Aquatics Operations, providing justifications for capital equipment, staffing and annually operating supplies. Responsible for monitoring budget/fiscal expenditures for a work unit of less than department size (programs, activities, projects or small organizational units). May recommend budget allocations.

Supervisory Responsibilities

• Manages, oversees, and monitors performance for a regular group of employees. Makes decisions on hiring, discipline, work objectives/goals, performance evaluation and work assignments.

Other Characteristics

• Organization and time management skills; sometimes under strict time constraints.
• Excellent customer service skills.
• Works closely with others as part of a team.
• Independently balances multiple complex tasks.
• Frequent change of tasks and interruptions/requests for service.
• Works effectively with sensitive and confidential issues and information. 
• May require emergency response.
• May be required to work additional hours outside of normal schedule.
• May require dealing with angry, frustrated and/or upset individuals.

Other Qualifications

Physical Demands:

• Medium Work:  Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.  

Work Environment:

• Work is performed inside or outside at a pool facility where there may be exposure to extreme temperatures, extreme brightness, outdoor weather conditions, vibration, chemicals/hazardous waste, blood-borne pathogens, acidic or harsh substances, electrical hazards, fumes/airborne particles, and fuels.
• The noise level is usually moderate.

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