Hybrid Network Administrator (Project Based) bei Synoptek

Position Overview

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.  We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Project Based Network Administrator is responsible for the security, maintenance, and troubleshooting of computer networks to ensure optimal performance and reliability. The ideal candidate will provide high-quality technical support, resolve network-related issues, implement routine changes, and contribute to a proactive approach to preventing new problems. This role emphasizes hands-on involvement and collaboration, supporting Synoptek’s IT infrastructure and that of its clients, while fostering a culture of continuous learning and professional growth.

Duties and Responsibilities

• Maintain proper ticket hygiene and meet ticket handling metric goals.
• Troubleshoot and resolve network-related issues for customers, ensuring timely resolution.
• Execute routine network changes while adhering to a standard change control process, including peer and manager approvals.
• Complete deliverables that align with customer expectations and timelines.
• Identify opportunities to escalate or improve processes within Synoptek's teams.
• Pursue relevant training and certifications as determined by management.
• Perform firmware updates and maintenance on firewalls during scheduled maintenance windows (occasionally outside regular hours).
• Participate in audit projects and update customer documentation as needed.
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Education

• Bachelor’s degree in related field from an accredited college or university
• In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
• Certification in ITIL, CCNA (R&S, Security), Fortinet NSE4 or higher. Other relevant network vendor-specific certifications may replace one of these certifications

Job-related Experience

• Customarily has at least 3 years of technical experience in network administration or IT support.
• Strong familiarity with networking technologies, including routing, switching, and wireless systems.
• Experience with firewalls, access control, and secure remote management practices.
• Exposure to cloud networking environments (Azure, AWS, Google Cloud) is a plus.
• Familiarity with load balancers and web application firewalls is advantageous but not required.

Job-related Skills/Attributes

• Synoptek core DNA behaviors:
  • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
  • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
  • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
  • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
  • Team: Embraces both customers and colleagues as team members. Ability to be flexible,respectful, engaged and collaborative
• Strong knowledge of the OSI model and network data flows.
• Familiarity with routing protocols like static routing, OSPF, and BGP.
• Understanding of VLANs, spanning tree protocols, and LAN/WAN topologies.
• Competence with firewall management, including rule creation and VPN configurations.
• Basic to intermediate knowledge of wireless LAN technologies, including SSID and access point configuration.

Working Conditions

We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.

Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines and require occasional travel. Additionally, as Synoptek is a 24-7, 365-day operation, this your work schedule may be subject to occasional changes to support our business's needs. We will strive to provide notice and accommodate your preferences whenever possible. You may be asked to be on-call during certain periods to respond to urgent business matters or emergencies.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.