Job Summary

We are looking for a dynamic and versatile Senior Business Analyst to join a newly established division within Operations Analytics. This is a unique opportunity for someone who thrives in a fast-paced, evolving environment, enjoys wearing multiple hats, and is passionate about driving operational excellence through process improvement and data-driven insights. The ideal candidate is analytical, detail-oriented, and comfortable working cross-functionally to identify inefficiencies, design scalable solutions, and support continuous improvement initiatives. 

Job Responsibilities

• Support the design and implement scalable process frameworks that supports, process optimisation and automation 
• Map, model and document complex business process using industry standards process mapping techniques and tools to create clear and comprehensive diagrams 
• Contribute to building the foundational standards, tools, and documentation for the process function 
• Conduct data analysis using Excel, SQL and Power BI to uncover insights and support decision-making 
• Define and track KPIs and process improvements metrics; perform root cause and gap analyses 
• Identify opportunities for process optimisation, automation and collaborate with other teams to scope and implement solutions 
• Apply Lean Six Sigma and other continuous improvement methodologies to streamline operations 
• Engage with stakeholders across operations, IT, and other departments to gather requirements and drive alignment 
• Support change management efforts to ensure successful adoption of new processes and tools 
• Create clear, actionable documentation and executive-level reports to communicate findings and recommendations 
• Operate with a high degree of autonomy and initiative, helping shape the direction of this new function 

Skills/Competencies and Experience

• Demonstrated expertise in process mapping and modeling, with a strong foundation in identifying and optimizing workflows. 
• Practical experience with Lean Six Sigma, Kaizen, or equivalent continuous improvement methodologies. 
• Advanced proficiency in Microsoft Excel and SQL for data analysis and reporting. 
• Working knowledge of automation tools such as Tungsten and Power Automate; experience with automation implementation is advantageous. 
• Familiar with process design tools including ARIS, Spark/Skore, and similar platforms. 
• Solid understanding of process improvement frameworks, including SIPOC, Value Stream Mapping, and BPMN standards. 
• Experience in workflow and project management tools, notably Confluence and Jira. 
• Strong analytical thinking and a structured approach to problem-solving. 
• Excellent communication and facilitation skills, with the ability to engage stakeholders across various levels. 
• Exposure to change management frameworks 
• Highly motivated self-starter with an entrepreneurial mindset and the ability to thrive in ambiguous environments. 
• Familiarity with Agile and Scrum methodologies is beneficial. 
• Understanding of compliance and regulatory requirements is beneficial. 

Education

• 3+ years of experience in business process analysis, process engineering, or a related field 
• Degree in Engineering, or a related discipline preferred 
• Lean Six Sigma certification (Green Belt or higher) preferred 
• Proven track record of delivering process improvements and driving measurable impact