Hybrid Insurance Processing Team Lead bei Proctor Loan Protector

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title:                               Insurance Processing Team Lead

FLSA Status:                        Non-Exempt

Department:                         Lender Solutions

Reports to:                            Manager, Lender Solutions

Who are we?  What do we do?  Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth.  As we continue to grow and expand, this allows us to offer career paths and opportunities.  We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Tell me more about this role, what would I be doing?

Summary:

The Insurance Processing Team Lead is responsible for researching and addressing client concerns including internal and client inquiries, client escalations, borrower concerns, proactive reports, and analyses to sustain required quality standards. Individuals should possess a clear understanding of all processes and business rules and how each function integrates with client specifications. Individuals will be responsible for training, coaching and counseling team members. Team leads will be required to manage production and quality standards for team members daily.

Essential Duties and Functions: include the following.  Other duties may be assigned.

• Thorough knowledge of insurance tracking
• Ensuring client requirements and expectations are executed
• Reporting of production standards
• Managing workflow and delegating work
• Mentoring staff
• Reviewing QC opportunities with staff

Competencies:

• Planning/organizing - Prioritizes and plans work activities and uses time efficiently
• Interpersonal skills - Maintains confidentiality, remains open to ideas, and exhibits willingness to try new things
• Oral communication - Speaks clearly and persuasively in any situation and demonstrates group presentation skills
• Written communication -Edits work for spelling and grammar and presents numerical data accurately effectively
• Problem solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Quality control -Demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability - Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
• Safety and security - Observes safety and security procedures and uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

• High School Diploma/GED
• At least 1 year of insurance servicing experience
• Proficient with MS Office (specifically Excel and Word)
• Strong analytical and organizational skills with attention to detail
• Customer service skills
• Strong communication skills both written/verbal
• Ability to prioritize workflow and work in a fast-paced environment
• Works well in a team environment
• Attendance/Quality/Production must meet or exceed PFI standards

Preferred:

• Associate or bachelor’s degree in a business or financial related discipline

Physical Requirements Necessary on a Regular Basis:

• Repetitive motion. Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Sedentary work. Ability to sit at a desk 7-8 hours per day.
• Worker not substantially exposed to adverse environmental conditions

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more.  We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement:
The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.  

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.