Hybrid Library Assistant bei Suffolk University

Working as part of a team, this position is responsible for serving the library patrons at the Circulation Desk and for a variety of tasks involving the processing, inventory, and withdrawal of library materials. The incumbent would also be responsible for all other Circulation functions as needed, such as desk assistance, processing reserves and other projects as assigned. This is a nine-month position, full time position; working during the academic year (mid-August through mid-May).

Primary/Principal Responsibilities:

Provide efficient and courteous service to library patrons at the Circulation Desk by answering inquiries, providing direction, resolving issues and ensuring compliance with Library regulations.

Using the library’s Innovative Interfaces Sierra system, perform all transactions related to the checking out of general and reserve books to authorized borrowers, discharge returned books, and maintain files of circulation records. Handle the charge out other library resources, including laptops and group study rooms, to authorized borrowers.

Organize the Reserve Collection at the beginning of each term.  The tasks involve identifying and obtaining material requested by faculty either from the campus bookstore collection or items already owned by the library, processing materials ordered from the bookstore, and updating library catalog records.

Perform periodic inventories, shelf reading, shelving, and other shelf maintenance tasks of the circulating book collection.  Supervise student employees who may perform these tasks during their shifts as well.

Will work on other projects as assigned.

Assist in the training of part-time student assistants. The student assistants are trained on the organization of the circulating book collection and the routines involved in processing library materials, loan transactions. Monitor student work to ensure quality and productivity.

Requirements/Qualifications:

• Punctual and reliable.
• Friendly demeanor when working with the public and co-workers.
• Excellent written and oral communication skills.
• Must be committed to providing the highest level of customer service and responsiveness. 
• Proven ability to work independently and as part of a team. 
• Interest in working in a service-oriented University library setting is critical.
• Demonstrated experience working in a library setting or a customer focused environment is preferred.
• Strong computer skills including experience using Microsoft Office and ability to learn new systems such as Sierra.
• Attention to detail and ability to follow through on routine work and projects assigned.
• Proven ability to work independently and as part of a team. 
• Prior experience training and supervising others is helpful.
• Standard hours for this position are 12 pm – 8 pm, Tuesday - Saturday during the months of mid-August through mid-May.