Hybrid Mortgage Loan Servicing Specialist bei Atlantic Coast Mortgage

Summary:

We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities. 

Essential Duties:

• Interact across departments to promote a better customer experience throughout the servicing process
• Process borrower payments
• Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers
• Reconcile purchase advices and interact with investors accordingly
• Process insurance mail
• Process escrow disbursements for taxes and insurance
• Show excellent customer service, handling inbound phone calls and emails from customers
• Provide necessary mortgagor loan data and/or documents to subservicer
• Support the Accounting department with remittance reconciliation research
• Maintain knowledge of industry regulations and guidelines

Knowledge and Skills:

• Experience in mortgage servicing and banking operations is recommended
• Strong customer service background
• Detail-oriented with the ability to analyze information
• Excellent written and oral communication
• Proficiency in Microsoft Office with a focus on Excel