Hybrid RN Triage bei Voyage Healthcare

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth. 

At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization’s values.

Responsibilities:

• Collects information regarding patient’s general condition via telephone, particularly the acutely ill patient, and ensures that needs are met by use of TPB and/or licensed practitioners orders
• Documents all activities/interventions, patient/family responses, medication dispensed or prescribed, hospital data, etc., in the medical record as described by patient via telephone
• Responsible for greeting patients by answering multiple phone calls for all sites/locations in a timely and polite manner
• Efficiently uses an EMR system to document patient's records 
• Per TPB and/or Voyage Healthcare Provider Approved Standing Orders:
  • Describes or explains what can and will be done for the patient, i.e., speak with provider, schedule same-day appointment 
  • Coordinates patient care by ensuring appointments are scheduled based on urgency of phone call
  • Promoted wellness by providing patient education materials, communicating provider's advice and instructions following clinic-specific protocols
  • Providers information regarding diagnostic procedures, medications, nutrition and maintenance of health and wellness per the primary care provider's recommendation
• Relays information obtained from other professional callers, i.e. pharmacies, long-term care facilities, home care, hospitals, etc.
• Sends written messages to clinic providers for medical advice, prescriptions, etc.
• Completes accurate, clear, and thorough documentation on all telephone encounters
• Maintains confidentiality in matters regarding the clinic, its patients, and employees
• Responsible for “call-backs” pertaining to messages sent, labs and diagnostic imagining
• Prepares letters and orders for the Voyage Healthcare providers to sign
• Scans letters and form documents into the patient’s EMR
• Complies with procedures and policies to ensure a safe work environment and compliance with OSHA standards
• Performs other related duties as assigned

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA