Hybrid Field Ops Coordinator bei Ducks Unlimited, Inc.

 Field Operations Coordinator

National Headquarters, Memphis, TN (not remote)

Ducks Unlimited National Headquarters in Memphis, TN has an opening for a full-time (8am-5pm) Field Operations Coordinator. Field Operations Coordinators support the Regional Directors and volunteers in their fundraising efforts by assisting them with their needs. The position will report to the Manager of Event Support.

Ducks Unlimited, Inc., is the continent’s leader in waterfowl and wetlands conservation. DU has conserved more than 15 million acres across the continent and employs over 600 employees nation-wide.

Responsibilities:

The Field Operations Coordinator (FOC) position interacts with most National Headquarters (NHQ) departments as well as field staff.  An FOC must be able to work with multiple Regional Directors, Directors of Fundraising and Volunteer Relations, and Managers.  

Event Management / Promotion

• Enter event proceeds and financial report management in database
• Assist staff and volunteers regarding financial reports
• Setup chapter events
• Reconcile credit card– declines, adjustments, write-offs
• Process refund requests
• Monitor and manage event accounts receivable
• Assist with online ticket set-up & maintenance
• Enter cash/check batch data 

Event Merchandise

• Respond to and assist field staff / volunteers regarding merchandise availability, special offerings, and merchandise issues
• Order event merchandise 
• Replace damaged items
• Assist staff / volunteers concerning merchandise tracking
• Administer and manage Federal Firearm Licenses in the database
• Report inventory depletion

Additional Team Responsibilities:

• Consult on software platform – staff / volunteers
• Take responsibilities at National Leadership Conference 
• Update volunteer website
• Order office supplies 
• Assist with annual IRS report – chapter tax ID numbers (verification process)
• Provide magazine audit information 
• Oversee chapters’ charters 

Constituent Responses

• Respond promptly to all “customer service” related inquiries generated by incoming volunteer communication
• Respond to NHQ 800-line voicemail and call transfers

Regional Director Inventory: RD inventory management – ordering / transfers

Volunteer Files: Assist with the maintenance and updating of volunteer files as needed

Support Materials: Place orders for all support materials as requested by staff / volunteers (recognition banners, brochures, dinner tickets, promo tubes …)

This position is on-site - not remote. The hours are 8:00 am to 5:00 pm.

Qualifications:

Experience and Education: Show outstanding organizational skills 

Interpersonal Skills

• Candidates must be self-motivated, goal oriented, and able to work with and solve problems in close team-based relationships
• Show a willingness to learn 

Technological Proficiencies: 

• Demonstrate proficiency in creating and managing spreadsheets
• Show experience using and proficiency with Microsoft Excel

Analytical Skills 

• Manage projects and processes
• Implement and continuously improve 

Communication Skills 

• Show outstanding oral, written, and interpersonal communication skills 
• Engage a variety of stakeholders

To apply, please complete the application materials and attach a cover letter, resume, and daytime information (phone and email) for three professional references.

DUCKS UNLIMITED, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunity to all qualified persons regardless of race, color, religion, gender, national origin, military status, disability, age, or genetic information except where age or gender is a bona fide occupational qualification as allowed by the Civil Rights Act of 1964. It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunity to all qualified persons regardless of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender, gender identity, gender expression, age (40 or over), disability (physical, mental or visual), genetic information, marital status (including registered domestic partnership status), military and veteran status, immigration status, or any other category protected by federal, state or local law.