Hybrid Manager - Disaster Assistance Program bei SBP

Description

The Manager of Disaster Assistance Programs plays a key leadership role in SBP’s mission to shorten the time between disaster and recovery. In this fast-paced role, you’ll lead a high-impact team that helps disaster survivors navigate FEMA’s complex appeals process. Survivors often turn to SBP during the most difficult time in their lives, and your team will help ensure they receive the assistance they are entitled to.

You’ll manage a team of Associates, oversee caseloads, and serve as SBP’s in-house expert on FEMA’s

Individual Assistance Program. This role also involves coaching others, reviewing appeals prior to submission for grammatical and technical accuracy, developing and delivering trainings to internal and external stakeholders, solving complex problems, and building strong partnerships across the country. When needed, you’ll travel to disaster-affected communities to support local recovery efforts.

If you’re energized by purpose-driven work, skilled at leading teams, and ready to turn data, policy, and persistence into real-world results, this position offers the chance to make a direct and lasting difference in the lives of disaster survivors.

Responsibilities

Leadership and Management

· Lead and support a team of high performing Associates as they effectively and efficiently build out a pipeline of disaster survivors, manage caseloads and submit successful appeals to FEMA’s Individual Assistance Program

· Ensure Associates meet performance targets, adhere to FEMA guidelines, and deliver compassionate, effective support to every client.

· Foster a culture of accountability and learning with clear goals, benchmarks and coaching that celebrates success

· Provide day-to-day guidance, supervision and training to team members. 

· Monitor caseload progress and ensure accurate, timely data collection using internal systems.

· Build and maintain strong working relationships with FEMA, case management groups, and

· other NGO partners.

· Create a positive, mission-driven team culture grounded in trust, respect, and shared purpose.

Training and Technical Expertise

· Review and edit appeals to ensure they are free of grammatical errors, accurately identify the need for additional assistance according to FEMA policies, and include necessary documentation to substantiate the need for additional assistance 

· Provide accurate and up-to-date technical support about the FEMA Individual Assistance Program through training to direct reports and other SBP internal members, disaster survivors, and partner organizations as requested

· Use Salesforce to track case progress, evaluate team performance and generate reports to that guide decision-making

Storytelling and Media Coordination 

· Work with SBP’s Communications team to share powerful stories of survivor impact and recovery

· Capture compelling homeowner testimonials and media assets to support outreach and advocacy. 

· Coordinate content and media participation to reflect SBP’s mission and values. 

Client Support

· Foster relationships of trust, respect and accountability in working with clients and collaborating with other team members, NGOs, partners, and volunteers

· Troubleshoot complex challenges to help clients submit strong FEMA appeals

· Manage a small caseload of survivors in drafting, compiling and submitting appeals to FEMA

· Travel to impacted regions to host trainings and meet with survivors and local partnerships as needed

Requirements

Qualifications

· Experience with FEMA Individual Assistance application and appeals processes 

· At least 3 years of experience building and leading teams

· Strong project and people management skills with the ability to balance multiple priorities and meet deadlines

· Exceptional attention to detail, organization and follow-through

· Flexible mindset and adept at critical thinking and problem solving

· Experience with Salesforce and easily and quickly adapts to software technology

· Willingness to travel up to 25-30% of the time, sometimes on short notice, for deployments to disaster-affected areas

· Proven ability to work independently, including in remote or low-supervision environments

· Clear, effective, communication skills

· Track record of working productively with limited supervision and/or in remote locations

· Willingness to embody the values, mission and vision of SBP in your communication and interaction with others

· Commitment to continuous improvement – both personally and in developing teams and programs

· Comfortable supervising or collaborating with diverse stakeholders, including volunteers, team members and partner organizations

· Clean driving record and ability to drive for SBP related travel

· Able to pass a background check in complacence with SBP’s AmeriCorps grant requirements

· Spanish fluency is a plus

Salary range: $62,000 - $67,000 (based on experience) 

SBP is an equal opportunity employer and adheres to all applicable city, state and federal laws regarding equal employment opportunity and hiring practices.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity.

It is the policy of SBP not to discriminate against any individual, person, or group on the basis of disability and the intent of SBP to address any complaints that may arise pursuant to Section 504.