Hybrid Busser/Runner - Balla Fine Dining bei Grand Sierra Resort

JOB TITLE: Fine Dining Bus/Runner

Job Description: 

Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can’t wait to be a part of our Team this could be the job for you.

job focus:

Focus is on, but not limited to the following:

• Knows and executes the service guidelines outlined in this manual with extreme attention to detail.
• Promotes the company’s high level of service standards by exhibiting friendliness and a hospitable attitude. Displays full knowledge of the restaurant, McClain Camarota Hospitality Group and its history, and current/upcoming/past menus.
• Possesses knowledge of menu items, ingredients (history and other culinary uses), garnishes, cooking techniques, flavor profiles, and textures. Capable of professionally and artfully explaining this information in full detail to guests.
• Acts as a liaison between the service staff and the kitchen regarding special requests or restrictions.
• Efficiently delivers food from the kitchen to the guest.
• Communicates counts of items and 86’s of items to Food Servers, Bartenders, Hostesses, and Managers.
• Communicates the needs of the guests to the kitchen and management. Informs management of guests’ reactions and comments.
• Works closely with servers and kitchen staff to ensure efficient timing of food.
• Remains calm and responsive under pressure. Continuously focuses on the guest and task at hand.
• Able to execute all tableside “moves.”
• Able to lift and carry heavy trays throughout the restaurant.
• Maintains kitchen mis en place and assists in plating set-up and breakdown at the beginning and end of each service.
• Maintains a neat and orderly expediting area. Constantly ensures that the expedition side of the kitchen is clean.
• Sets up and closes the expediting kitchen station.
• Helps promote a safe and clean environment for co-workers and guests. Cleanliness of the restaurant is the responsibility of every employee regardless of position or department. Ensures health code compliance.
• Assists in maintaining the proper level of service on the floor, and at the bar, at all times.
• Acknowledges and welcomes guests in the restaurant space whenever possible. Acknowledges guests’ meal/occasion when at the table and stays present to assist with any requests upon serving them.
• Operates as a member of a team, helping others and requesting help as needed. Performs other restaurant duties as requested by management.
• Assists management as needed to ensure smooth operation and quality service
• Subtly clears and perfectly resets a table within 5 minutes of the guests’ departure.
• Checks each table for completeness of setting, and ensures that all settings are straight, spotless, and presentable.
• Checks dining area, tables, and chairs for cleanliness. Maintains cleanliness and organization of service stations and service areas.
• Stocks the stations with folded linen, plates, polished silverware, polished glassware, and filled pitchers throughout the shift.
• Maintains trash and sanitation buckets in the side stations.
• Maintains back and POS stations.
• Anticipates guests’ needs. Remember, we always “find the yes” when a guest asks a question.
• Maintains a safe and clean environment for guests and co-workers. Picks up debris and cleans any spills or grease on the floor.
• Rearranges chairs, tables, and other restaurant furniture as directed.
• Provides coffee, tea, soft drink, and water service with specified set-ups. Delivers guests’ non-alcoholic drink orders within 5 minutes of the order.
• Delivers drink orders to the seat numbers specified, always using open body language.
• Assists in setting the restaurant as needed for special events.
• Greets guests and helps them into their seats.
• Brings in and stocks inventory orders.
• Informs management of items that need to be ordered.
• Uses the guest’s name when appropriate.
• Conveys any guest needs or orders to the server.
• Performs side work and other duties requested by management.
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Desired Qualifications:

• Prefer a minimum of one (1) year experience as a Fine Dining Bus Person in a contemporary dining restaurant

• Must be at least 21 years of age or older

• Ability to obtain a valid Nevada Alcohol Awareness Card and Nevada Food Handler Safety Training Card

• Must have an exceptional personality and hospitality driven attitude

• Must be a highly organized individual with the ability to handle numerous tasks at a time  

• Must be polished, professional, friendly, dynamic and able to multitask

• Able to take initiative in a VIP driven and guest service focused environment

• Maintains a "sense of urgency" attitude for the completion of responsibilities/tasks

• Ability to work in a fast-paced, high-pressure environment

• Has excellent verbal and written communication skills- proficiency in English required

• Dedicated and willing to go above and beyond