Hybrid Credit and Collections Specialist bei Mennel

Title: Credit and Collection Specialist 

Department: Accounting 

Reports To: Refer to location organizational chart 

Flip your Career! 

At Mennel, we believe in doing right and bringing our best to our people who are helping to feed the world. We promote teamwork and recognize the individual contributions everyone plays in the overall success of the company. 

JOB SUMMARY:  In this role, you will help sustain Mennel’s tradition of excellence established in 1886 as well as support our food safety programs and mission to reliably deliver superior quality, uniformity, and service. The Credit and Collection Specialist is responsible for evaluating creditworthiness, managing credit limits, and ensuring timely collection of outstanding accounts receivable. This role plays a critical part in maintaining healthy cash flow, minimizing financial risk, and fostering strong customer relationships.  

PRIMARY WORK SHIFT: Monday through Friday 8AM – 5PM. Will vary, depending on workload. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodation.  

• Follow all food and personal safety rules and regulations in respect to GMP’s, OSHA, HACCP, the Global Food Safety Initiative, the US FDA Food Safety Modernization Act as stated in the FS&Q Statement, and sanitation guidelines as set forth by the company as listed in Corporate Health, Safety & Environmental (HSE) and attend all required training sessions. Maintain the department/facility in an everyday audit ready condition.
• Review and analyze financial data and credit reports for new and existing customers
• Assess risk and recommend appropriate credit limits and terms
• Maintain and update customer credit files
• Monitor accounts for signs of financial distress and recommend actions
• Perform collections and follow up on overdue accounts
• Maintain accurate records of collection efforts and communications
• Work closely with sales and customer service teams to resolve billing disputes
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: 

This position has no supervisory duties. 

QUALIFICATIONS:  

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.  

• A High School Diploma or equivalent required.
• A bachelor's degree in accounting or business is preferred.
• Two plus years of relevant work experience are required.
• Demonstrates clear, concise, and effective communication in both verbal and written formats.
• Possesses a solid grasp of mathematical concepts and applies them confidently in daily tasks such as data entry, analysis, reconciliation, and reporting.
• Exhibits strong organizational skills with the ability to plan, prioritize, and execute tasks efficiently to meet deadlines. Manages multiple responsibilities and adapts to changing priorities in a dynamic work environment while maintaining a high standard of quality.
• Speaks and writes in a polished, articulate manner, maintaining a courteous and respectful tone in all interactions—whether in person, over the phone, or through email. Demonstrates active listening skills and customer service orientation when communicating with internal and external stakeholders.
• Proactively completes assigned work with minimal supervision while maintaining accountability for results. Demonstrates initiative, self-motivation, and a strong sense of responsibility, ensuring that goals are achieved even in unsupervised or remote settings.

LANGUAGE SKILLS: 

Ability to read and comprehend simple instructions, short correspondence, memos, procedures and plans. Ability to write, complete checklists and other basic documentation and correspondence. Ability to effectively present information or data in one-on-one and small group situations to co-workers, supervisors, and managers. 

MATHEMATICAL SKILLS:  

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY: 

Must use solid judgment when making decisions. Must have ability to quickly recognize and plan for changing work duties and events. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to perform maintenance tasks, reach with hands and arms; climb or balance; stoop, kneel, twist, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

WORK ENVIRONMENT:   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: 

While performing the duties of this job, the employee is regularly exposed to conditions that are typical to an office environment.