- Junior
- Optionales Büro in Aurora
POSITION SUMMARY
The Administrative Clerk is responsible for the administrative support of case management services for non-residential clients. Works directly with Regional Manager and contract partners to assist with administrative duties to ensure compliance across assigned district or region. Assists with administration to ensure compliance across assigned district or region.
ESSENTIAL FUNCTIONS:
Handles all administrative tasks related to the support of probation case management for the assigned district or region.
Manages office, reception, and lobby needs. Handles front desk and lobby operations including customer service, answering of phones, scheduling appointments, and communication with other departments.
Prepares intake interviews and paperwork for all new clients for probation supervision. Reviews incoming clients and helps assign them to an appropriate Case Manager.
Coordinates and reviews physical and digital files and send to appropriate agency contacts. Makes edits and corrections as needed.
Conducts quarterly intake and termination audits across assigned district or region. Reports findings in accordance with company policies and procedures.
Conducts criminal history background checks in district or region databases.
Completes periodic evaluations to assess client's probation status and ensure proper case management policies and procedures are followed. Reviews electronic state files auditing for proper classification and documentation. Reports deficiencies found to management and addresses the necessary corrective actions with case manager.
Utilizes established company policies and procedures in making decisions but performs with a high degree of independence and professional administrative skill and uses sound independent judgment in meeting the responsibilities and performing the duties of the position.
Attends scheduled staff meetings to promote the proper flow of relevant information between administration, staff, and clients.
Domestic U.S. travel may be required.
Other duties as assigned
BASIC QUALIFICATIONS:
One (1) year of experience in a related field is required.
Ability to communicate clearly verbally in writing and apply problem solving techniques to complex issues.
Proficiency with Microsoft Office (Word, Outlook and Excel) preferred.
Effective verbal and written communication skills required
Demonstrate ability to complete pre-service and other training programs as required.
Valid driver’s license is required.
KNOWLEDGE, SKILLS, ABILITIES
Plan, organize and assign the work of others
Apply policies, procedures, and best practices
Create and maintain accurate records and reports
Work within a team structure
