Hybrid Membership and Programs Business Analyst- Corporate Office bei YMCA of the Inland Northwest

OUR CULTURE:
At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community’s health and well-being, and providing support to our neighbors, by serving others, building strong relationships, and incorporating our YMCA values into our everyday work.

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The YMCA Membership and Programs Business Analyst plays a crucial role in enhancing member experience, supporting the organization's growth, and supporting membership and program goals by effectively analyzing and reporting data, processes, and systems. The Membership and Programs Business Analyst collaborates with stakeholders across departments to identify opportunities for improvement, develop data-driven decisions and solutions, and ensure that technology and processes contribute to member satisfaction and engagement.

ESSENTIAL FUNCTIONS: 

1. Collaborate with stakeholders (Y staff, Y Members, etc.) to understand needs, ensure alignment, and gather information related to membership processes, systems, and programs.
2. Create, manage, document, analyze, and refine business process models and workflows to build and maintain member engagement.
3. Identify and propose opportunities for process optimization, document requirements and solutions, and research industry best practices and emerging technologies to contribute towards efficiency and member satisfaction. Collaborate with IT to implement proactive strategies, technical and process solutions, ensuring they meet requirements, integrate smoothly, and store member data in compliance with YMCA policy and applicable privacy laws.
4. Find, analyze, and monitor trends in membership and program data to identify trends and support member acquisition, engagement, and retention strategies in Y facilities.
5. Develop and maintain reporting tools for tracking membership metrics and program data (joins, cancellations, renewals, active units) to gain data-driven insights and decisions. 
6. Create reports and visualizations to communicate insights, decisions, performance, and progress towards membership and program goals to stakeholders.
7. Collaborate with Y staff to facilitate the adoption of new systems and processes by developing documentation, training materials, and leading training sessions for staff. Assist with change management efforts to ensure smooth transitions and stakeholder buy-in.
8. Act as a liaison on cross-functional initiatives involving membership. Ensure timelines, deliverables, and stakeholder communication stay aligned with the objectives.
9. Gather and interpret insights from the external market and member feedback to provide actionable recommendations that inform membership development and innovation. 

QUALIFICATIONS:

• Bachelor’s degree in Management Information Systems, Data Analytics, Statistics, or related field
  1. May be substituted with an associate’s degree and at least two years of related work experience
  2. May be substituted with at least 4 years of related work experience
• At least three years of related experience in data analysis, database management, and data reporting.
• Proficiency in data analysis tools and techniques, including GA4 and Microsoft Office
• Excellent critical thinking, communication, problem solving, and systems analysis skills 
• Experience with business process modeling, documentation tools, and knowledge of project management methodologies preferred but not required
• Basic understanding of business analysis concepts and business acumen
• Ability to collaborate and build relationships with stakeholders, adapt, and continuously learn
• Completion of YMCA required trainings upon hire
• Ability to develop positive, authentic relationships with people from different backgrounds

 WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to remain stationary and use computers for extended periods
• The employee is regularly required to travel between multiple YMCA locations
• The employee is regularly required to interact with others using oral and written comprehension and expression
• The employee is regularly required to engage in active listening and speech recognition
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate

DIVERSITY STATEMENT

The YMCA of the Inland Northwest commits to being an inclusive organization for all. Driven by our mission and values of Caring, Honesty, Respect and Responsibility we actively work to close equity gaps for marginalized and underserved groups. We are inspired to elevate social justice issues facing our community, remove systemic barriers, welcome cultural diversity, and create equity for those in greatest need. Through collaboration with our diverse community partners together we work to effect meaningful change. In all things, we are dedicated to ensuring our Y is a safe, welcoming place for all people to be, belong, and become. The YMCA of the Inland Northwest provides Equal Employment Opportunities (EEO) to all employees and applicants.

STARTING PAY: $31.25-$38.46/hour

WHAT YOU GET FROM WORKING AT THE YMCA:

• Frequent opportunities to make a difference in the lives of youth, adults, and senior members 
• Family YMCA membership with program discounts available 
• Paid sick time accruing at 1 hour every 40 hours worked 
• Medical, Dental Insurance, Flexible Spending Accounts for Medical or Dependent Care, Long Term Disability, and Life Insurance. Medical Insurance starts at $50/month for employee-only coverage. 
• 10 paid holidays per year 
• Paid vacation time accruing at 7.66 hours a month (starting at 11 days per year) 
• Up to two hours of Child Watch services per day, per child while employee is on site and working  
• Flexible schedules that work for YOU 
• Something new and exciting to learn and work with every day
• Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)

The happiest and most fulfilled Y staff are motivated to help others and want to be a part of something larger than themselves. Join our team! Come be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us. 

Apply today!