Hybrid Senior Loan Specialist bei San Francisco Federal Credit Union

Who Are We?

With an “A” health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 43,000 with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along it highly successful growth trajectory, SFFedCU is seeking a Senior Loan Specialist for our Golden Gate Branch in San Francisco.

The Position

The Senior Loan Specialist plays a critical role in supporting the Credit Union's consumer lending operations through the accurate and timely processing of loan applications. This position is responsible for reviewing, verifying, and funding loans across multiple channels, while ensuring compliance with regulatory standards and internal controls. With a strong technical focus, the role involves working across digital lending platforms, managing loan queues, reconciling disbursements, and resolving complex processing issues.

The Senior Loan Specialist also assists in the implementation of new home-lending solution products, supports merchant relationship workflows, and provides technical guidance to peers. By leveraging system tools and data analysis, the role identifies process inefficiencies and contributes to continuous improvement efforts. Additionally, the position supports cross-selling initiatives and helps deliver a seamless, high-quality member experience through multiple service channels.

Essential Functions and Responsibilities

• Support the rollout and integration of new home lending solution products by assisting with operational readiness, system testing, and process alignment.

• Review, verify, and process consumer loan applications across multiple channels, ensuring accuracy, compliance, and timely funding.

• Monitor and manage digital lending workflows, queues, and servicing inboxes to maintain service level agreements (SLAs) and production timelines.

• Utilizes professional communication in providing phone/email support (including escalations) for incoming calls and engagement in interviewing applicants for specific loan information.

• Coordinate daily workflow distribution for the Consumer Lending team; escalate production challenges as needed.

• Collaborate with team members to review loan requirements, resolve issues affecting approval, and ensure timely release of funded loans.

• Deliver technical support and root cause analysis for complex loan processing issues; assist departments handling consumer lending products.

• Maintain indirect lending SLA turnaround times and support high service levels with merchant partners and auto dealers.

• Reconcile loan disbursements, ensuring general ledger accuracy and proper delivery of funds to members, dealers, and merchants.

• Partner with members to assess financial conditions and offer creative, tailored lending solutions.

• Cross-sells and appropriately communicates the benefits and features of each cross-sold product with members.

• Assist with complex or escalated loan applications and serve as a backup to the Sr. Consumer Lending Portfolio Specialist and DMV Coordinator.

• Initiate, process, and reconcile Collateral Protection Insurance (CPI) premiums and refunds.

• Uphold compliance with internal policies, privacy procedures, and regulatory standards to protect member information.

• Participate in continuous improvement efforts, business development activities, and special projects as assigned.

Who Are You?

• Requires a high school diploma or equivalent.

• Minimum of two (2) years' experience in a fast-paced lending environment boarding and servicing various Consumer Loans.

• Merdianlink and UltraData experience preferred.

• Strong verbal and written communication skills with demonstrated ability to communicate professionally at all levels.

• Ability to work cohesively within a team setting amongst all credit union team members.

• Proficiency in MS Office: Word, Excel, OneNote and Outlook.

• Ability to provide prompt and professional service.

• Must have strong organizational skills and ability to process and follow specific instructions and directives.

• Must possess excellent decision making skills, be proactive, and have the ability to work in an environment of flexible and changing work policies/procedures

Why You’ll Love It Here

You’ll work alongside a passionate team in a mission-driven organization, get exposure to executive decision-making, and grow your skills across a broad range of functions. No two days will be the same—and that’s exactly how you like it.

The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan, profit sharing, competitive base, bi-annual bonuses, as well as tuition reimbursement.

SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.