Hybrid SOPS Account Specialist bei Signature Products Group

Description

Signature Products Group® ( www.spgcompany.com ) is a leader in licensed product creation - where some of the world's best-loved brands find categories that expand their impact and reach.  We're passionate about what we do, blending market insight and craftsmanship into designs that resonate with people everywhere.

The SOPS Account Specialist will serve as a critical link between the sales and operation teams, ensuring smooth communication and top-tier service for assigned customer accounts. This role will assist the Sales Manager and customers by managing accounts, updating the CRM, following up on sales programs, and ensuring overall account health. 

The SOPS Account Specialist will collaborate with various departments, including Sales, Demand Planning, Supply Planning, Logistics, EDI team, and Accounting, to provide comprehensive support, resolve issues, and maintain optimal account performance.

What you will tackle: 

Customer & Sales Support

• Act as a primary point of support for assigned customer accounts, ensuring their needs are met and any issues are resolved promptly
• Monitor and support the execution, shipping, and reporting of new customer program launches.
• Monitor and follow up on customer sales programs and product assortments
• Maintain accurate and up-to-date customer information in the CRM
• Trach customer interactions, program status, and key account metrics
• Oversee the overall health of the account by tracking in-stock rates, replenishment, and ensuring product availability
• Ensure that fill rates, forecasts, and special items (such as POP materials and in-store fixtures) are ordered accurately and delivered on time

Collaboration and Leadership

• Collaborate with the customer, as well as internal teams, to resolve any issues with customer orders, shipments, invoicing or other concerns. 
• Assist the Sales Manager assigned to the account by providing regular updates, insights, and addressing any operational concerns that may impact sales
• Working with other team members, optimize and grow the customer account’s success. 

Requirements

Skills & Capabilities You Bring

• Proven experience in customer service, sales support, or account management, ideally in an operational role
• Strong understanding of CRM systems and account management processes
• Excellent communication skills, both written and verbal
• Ability to work collaboratively across departments
• Detail-oriented with strong organizational skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Familiarity with supply chain processes, EDI systems, and inventory management is a plus
• Problem-solving mindset with a customer-first attitude

Why SPG?

We don't just make great products - we cultivate great culture.  

Perks include:

• 401(k) + company match
• Health, dental, vision insurance
• Flexible PTO
• Canine-friendly office
• Onsite gym & special events
• Opportunities for continuous learning