Hybrid Front Desk/ Call Center at Caggiano Orthodontics bei Caggiano Orthodontics

Description

Job Summary:

The Front Desk Coordinator is responsible for warmly welcoming patients, managing scheduling and administrative tasks, and supporting the clinical and administrative teams in ensuring a seamless patient journey.

Key Responsibilities:

• Greet patients with a friendly, professional demeanor
   
• Answer phone calls, texts, and emails promptly and professionally
   
• Schedule and confirm appointments using [practice management software – e.g., Dolphin, Ortho2, Cloud9]
   
• Maintain and update patient records accurately
   
• Handle patient check-in and check-out processes
   
• Collect and process co-pays and payments
   
• Coordinate with clinical staff to ensure timely patient flow
   
• Maintain a clean, organized, and welcoming front office area
   
• Assist with insurance verification and claims when needed
   
• Support marketing and patient engagement efforts (referrals, reviews, contests, etc.)
   
• Uphold HIPAA compliance and patient confidentiality at all times
   

Qualifications:

• High school diploma or equivalent (required)
   
• 1+ year of front desk or customer service experience (dental/orthodontic preferred)
   
• Familiarity with orthodontic terminology and insurance processes is a plus
   
• Strong communication and organizational skills
   
• Professional appearance and positive attitude
   
• Ability to multitask and remain calm under pressure
   
• Proficiency with Microsoft Office and practice management software
   

Preferred Soft Skills:

• Friendly and patient-focused demeanor
   
• Problem-solving mindset
   
• Team player attitude
   
• Adaptability in a fast-paced environment
   
• Strong attention to detail