Hybrid Junior IT Support bei Worldwide Flight Services
Worldwide Flight Services · Heathrow, Vereinigtes Königreich · Hybrid
- Junior
- Optionales Büro in Heathrow
Do you have an IT qualification/certification?
Are you able to troubleshoot and resolve hardware and software issues effectively?
Do you have previous experience providing 1st line technical assistance and support?
If so, then we have an opportunity for you to join our IT Team at London Heathrow. As a member of the team, you will play a crucial role in ensuring the effective operation of the IT environment, addressing user needs, and maintaining a secure and efficient technology infrastructure.
The IT Support Technician must have a passion for technology, excellent problem-solving skills, and be a proactive individual who will actively engage with the business users and other stakeholders, with a desire to learn and grow in the field of IT support.
As the IT Support Technician, you will be responsible for providing 1st Line technical assistance and support to our internal users, troubleshooting hardware and software issues, and assisting with the maintenance and security of IT systems.
This is a varied role focusing on timeous responses and the effective resolution of IT related issues.
Your main responsibilities on a day to day basis will be:-
- Troubleshooting and Problem Solving: Diagnose and resolve hardware and software issues, connectivity problems or security remotely, via email or in-person in a timely manner.
- Installation and Configuration: Install and configure desktops, laptops, printers, and other IT equipment.
- User Support and Training: Provide technical support to users, addressing their questions and concerns.
- Conduct training sessions to help users understand and utilize their IT resources effectively.
- Develop and maintain user documentation and guides.
- Support ongoing business improvement.
- Collaboration and Communication: Work with other IT team members to address complex issues.
- New Technologies: Remain informed of latest emerging technologies and industry best practices.
- Data Management, Security, Network Management: Conduct regular audits, ensure data backup processes are in place and functioning and ensure security protocols to protect data are in place.
- Assist in any ad hoc tasks as deemed necessary along with any IT related projects.
To be successful in this role you will need:-
- Qualification/Certification in IT related field with basic knowledge of computer hardware, operating systems, and software applications.
- Experience in an IT Support related role.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies and take on new challenges.
- Knowledge of operational processes.
- Knowledge of customs processes (beneficial but not required).
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values
Safety
- Always look out for our own and each other's safety
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously
- Comply with all relevant safety regulations and standards at all times
- Learn from mistakes and share that learning
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences
- Offer alternative "yes" solutions to "no" situations
- Deliver service excellence and always aim to exceed customer expectations
Respect
- Appreciate everyone's background, cultural values and opinions at all times
- Actively listen and understand other's intent and point of view, especially during disagreements
- Build trusting relationships, demonstrate empathy and care for others
Excellence
- Always do the right thing. Do it right the first time
- Demonstrate extreme ownership: See it, Own it, Solve it
- Adopt a growth mindset: keep learning, stay agile, be resilient
- Set high expectations, embrace innovation and practice continuous improvement
Teamwork
- Prioritise SATS Group's interests over one's own and department needs
- Proactively share resources, ideas and information constructively
- Build on each other's strengths and ideas to achieve win-win outcomes
