Hybrid Go-To-Market Manager - Africa bei MoneyGram

%3Cp style=%22font-family: Arial;%22%3EAt MoneyGram, we connect the world by making cross-border money transfers seamless, affordable, and secure for everyone. We are seeking:%3C/p%3E%0A%3Ch3 style=%22font-family: Arial;%22%3E%3Cstrong%3EGo-to-Market Manager for Africa%3C/strong%3E%3C/h3%3E%0A%3Ch4 style=%22font-family: Arial;%22%3E%26nbsp;%3Cbr%3E%3Cstrong%3EWhat you will contribute:%3C/strong%3E%3C/h4%3E%0A%3Cp style=%22font-family: Arial;%22%3EThe %3Cstrong%3EGo-to-Market Manager (Africa)%3C/strong%3E will be responsible for deploying new products, services, POEs, and other changes at MoneyGram following the go-to-market playbook and communication process. The Go-to-Market Manager will also be responsible for supporting the Sales team with various operational matters and ensuring agents adhere to Services and SLAs.%3C/p%3E%0A%3Ch4 style=%22font-family: Arial;%22%3E%3Cbr%3E%3Cstrong%3EWhat you will do:%3C/strong%3E%3C/h4%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3EPartner with product, strategic operations, etc. to contribute requirements based on regional/market needs and communicate and implement new services.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ELiaise between product and strategic operations and downstream partners. %26nbsp;%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ECreate thorough and robust go-to-market strategy to drive business growth, ensuring stakeholders across the organization are prepared for and understand the new product, service, or change. %26nbsp;%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EPartner with communications to establish communication plan for internal and external stakeholders, communicate product value proposition to the sales channel and develop the sales tools and collaterals that support the selling process of the product.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ECollaborate and coordinate with internal stakeholders such as product, compliance, finance, marketing, sales, org. readiness, etc. to communicate and implement new services.%26nbsp;%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ESchedule and host project kick off, playbook reviews, and status updates following the standard go-to-market process. %26nbsp;%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EWork closely with the integration and sales teams to identify opportunities for POE changes and deployment of all product functionalities (Directed Sends, Notifications, Rewards etc.) and act as subject matter expert (SME) for all Operational matters including Global Call Centre (GCC), Technical Support Centre ( TSC), Servicing and Onboarding to ensure all agent requests are completed within SLAs and provide guidance to the Sales team around best practices and processes.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ESupport sales with cross departmental issues, AD, Investigations, complex set-ups and onboardings, exclusivity, audit, roll outs, currency conversion, network activation, MFA, Cyber Fraud, call center language changes/technical support, tax changes, Additional Data Field compliance requirements, PAPA rules, policy changes, forms/receipts content changes, etc.%26nbsp;%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EEnsure accurate and optimal Data is collected at POE, work closely with the sales team on Data collection attributes to help improve Customer Experience and drive better compliance and consumer profiling strategies while also identifying opportunities for cost reduction and redundant activities that will help streamline processes and optimize deployment and operations.%26nbsp;%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EEnsure consistent delivery of business reporting, including holds, stops, transactional, etc.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EWork with product team to ensure deployment, unification and use of Salesforce as a sales and CRM tool for all agents related services and communication.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EPerform other duties as assigned.%3C/li%3E%0A%3C/ul%3E%0A%3Ch4 style=%22font-family: Arial;%22%3E%3Cbr%3E%3Cstrong%3EWhat we are looking for:%3C/strong%3E%3C/h4%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cstrong%3EEducation%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3EBachelor%26rsquo;s degree in business, information technology, or related area.%3Cbr%3E%26nbsp;%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cstrong%3EExperience%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E7+ years of relevant experience.%3Cbr%3E%26nbsp;%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cstrong%3EEssential Skills%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3EKnowledge/experienced gained within financial services.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EStrong understanding of market dynamics and partner needs.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EExcellent interpersonal skills, ability to build and maintain credible relationships in person and over the phone with internal stakeholders.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EExcellent organizational skills with the capability to set and manage priorities and ability to follow through.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAbility to use initiative and to make fast, effective and appropriate decisions.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EStrong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAbility to and handle sensitive data with professionalism and confidentiality.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAbilty of keeping abreast of current changes in technology, processes, and standards within area(s) of responsibility, and applies knowledge and practices to area(s) of responsibility.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAbility to work well under pressure and address issues with diplomacy and tact.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAdvanced knowledge of MS office applications (Word, Excel, etc.).%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAbility to work in a culturally diverse environment and be sensitive to cultural differences.%3C/li%3E%0A%3C/ul%3E%0A%3Ch4 style=%22font-family: Arial;%22%3E%3Cbr%3E%3Cstrong%3EWhy Join Us?%26nbsp;%3C/strong%3E%3C/h4%3E%0A%3Cp style=%22font-family: Arial;%22%3EHere are some reasons it is so easy to love your career with us!%26nbsp;%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3EComprehensive Health Insurance - Full coverage for you and your family. Stay healthy and worry-free!%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ELife and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EPension Program - Secure your future with our robust pension plan, ensuring a comfortable retirement.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ECommunity Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ETuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ETransfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer-related fees. We%26rsquo;ve got you covered.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EEmployee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EEmployee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.%26nbsp;%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cstrong%3ELocation:%3C/strong%3E This position is based in %3Cstrong%3EJohannesburg, South Africa%3C/strong%3E. It%26rsquo;s hybrid model of work, which means you will have to combine working in the office and working from home.%26nbsp;%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cbr%3E%3Cstrong%3EAbout MoneyGram%26nbsp;%3C/strong%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3EMoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world%26rsquo;s largest cash distribution networks, MoneyGram processes more than %24200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50% of transactions now digital. Headquartered in Dallas, Texas, MoneyGram is celebrated for its strong culture, earning the Top Workplaces USA award three years in a row.%26nbsp;%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cstrong%3E%3C/strong%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E#LI-AZ1%3C/p%3E

   

Jetzt bewerben