Homeoffice Enterprise Customer Experience Executive bei Babble Cloud

Who are Babble?  

Babble Cloud is a leading cloud solutions provider based in the UK. They offer a wide range of services, including telephony, internet, cloud infrastructure, cyber security, and more. Babble focuses on providing scalable, secure, and cost-effective solutions to help businesses enhance productivity, collaboration, and continuity.

About Us | Leading UK Cloud Solutions Provider | Babble  

Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.  

Join Our Dynamic Team as an Enterprise Customer Experience Executive! 🌟 

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!  

What will you be doing? 

Babble is seeking an Enterprise Customer Experience Executive (CXE) to manage and elevate the experience of our high-value, strategic accounts. This role goes beyond reactive support—it’s about proactive relationship management, strategic insight, and driving long-term value for our enterprise customers.

Main Accountabilities: 

• Serve as the primary point of contact for enterprise clients, ensuring a seamless and high-touch experience.
• Collaborate with internal teams to deliver tailored solutions that align with client goals.
• Analyse customer feedback and usage data to identify trends and opportunities for improvement.
• Drive enterprise-level customer satisfaction (CSAT), retention, and expansion.
• Lead quarterly business reviews (QBRs) and strategic planning sessions with key stakeholders.
• Act as the voice of the customer internally, advocating for their needs and influencing product/service enhancements.
• Ensure SLAs and KPIs are met or exceeded across all touchpoints.

Person Specification:

• Ability to priorities, organize and pay attention to detail
• Strong written and verbal communications skills
• Ability to build and maintain relationships
• Customer focused
• Ability to work individually and as part of a team

What else looks good for this role: 

• Positive Attitude
• Willingness and excitement to learn
• Proven experience managing enterprise or strategic accounts in a customer success or experience role.
• Strong commercial acumen and ability to identify upsell/cross-sell opportunities.
• Excellent communication and stakeholder management skills.
• Proficiency in CRM tools and data analysis.
• A proactive, solutions-oriented mindset.

• 4+ years in a customer-facing role with enterprise clients.
• Experience in telecoms, cloud services, or a related tech environment. (preferable)
• Familiarity with customer success platforms and reporting tools.

Why work for Babble?

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
• 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
• 5% allowance based on basic salary that can be towards Medical Aid.
• We work a 9-day fortnight – every other Friday off.
• UPS provided to assist with load shedding (2-4hrs power for a laptop)
• Babble issued laptop
• Annual Company Celebrations

Home-Working Policy

• Your location will be home based, and you will require stable internet connection.
• It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed a acceptable solution.
• As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements. 

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider