- Junior
- Optionales Büro in Johannesburg
About Us: Quantanite is a top-tier Business Process Outsourcing (BPO) provider, delivering
high-quality, innovative solutions in a fast-paced and dynamic environment. We are committed
to excellence, client satisfaction, and cultivating a high-performance culture that drives our
continued success.
Job Summary:
We are seeking a motivated and experienced Team Leader to oversee and guide our customer
service team. The ideal candidate will be responsible for managing daily operations, coaching
team members, and ensuring exceptional service delivery to meet customer needs and
business objectives.
Key Responsibilities:
● Lead, motivate, and support the customer service team to achieve performance targets
and deliver excellent customer experiences
● Monitor team performance through KPIs, providing regular feedback and coaching to
improve skills and productivity
● Handle escalated customer issues and complex inquiries, ensuring timely and
satisfactory resolutions
● Facilitate training sessions and onboarding for new team members
● Collaborate with cross-functional departments such as sales, logistics, and quality
assurance to address customer concerns and improve processes
● Maintain accurate records of team performance, customer interactions, and operational
activities
● Identify opportunities for process improvements and contribute to the development of
customer service strategies
● Ensure compliance with company policies, procedures, and quality standards
Qualifications:
● Proven experience in a customer service leadership role, preferably within retail,
manufacturing, or similar industries
● Strong leadership, communication, and interpersonal skills
● Excellent problem-solving and conflict resolution abilities
● Proficient in CRM software, Microsoft Office, and performance management tools
● Ability to manage multiple priorities and lead a team in a fast-paced environment
● Customer-focused attitude with a commitment to excellence
Flexibility to work varying shifts, including weekends or holidays if required
Benefits:
● Opportunities for professional growth and leadership development
● Supportive and collaborative work environment
● Comprehensive training and resources to succeed in the role
