Hybrid Front Office Host bei Hampton by Hilton

%3Cp%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EA Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cbr%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAs Front Office Host, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Host truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAchieve positive outcomes from Guest queries in a timely and efficient manner%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EOrganise the %26lsquo;work area%26rsquo; to be able to deliver brand-specific customer service from welcome to good-bye%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EDeliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EDemonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EClose guest transactions on Front Office effectively, solicit feedback, and deliver a memorable goodbye (checkout)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EStay up-to-date in terms of received Guest Feedback (SALT, Social Media)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3ERegularly attend mandatory F%26amp;B service trainings to be ready to work shifts in F%26amp;B service%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 107%;%22%3EDuties of a Front Office Host when scheduled to work in F%26amp;B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EBe a reliable and motivated member of the guest operations team%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3ECommunicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EBe a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3E%3Cspan style=%22color: #ce3262; mso-themecolor: accent6;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EAlways deliver %26lsquo;fair share%26rsquo; in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F%26amp;B service and stewarding%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EShow interest in learning new skills and acquire new knowledge every day%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EProvide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EBe aware of planned team meetings and learning sessions and attend as required%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EParticipate positively in pre and post shift briefs and hotel team huddles and apply learning the next day%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%; color: rgb(0, 168, 225);%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%3Cspan style=%22font-style: normal; font-variant: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-weight: normal; font-stretch: normal; line-height: normal;%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 115%;%22%3EVolunteer to participate in company campaigns like Travel with Purpose or TM committees%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 107%;%22%3E%3Cspan lang=%22EN-GB%22 style=%22line-height: 107%;%22%3EExecute duties as assigned by the Guest Operations Manager, Front Office Team Leader and Supervisors%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAssist other departments, as necessary%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E

What are we looking for?

 

Front Office Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team

• Competent level of IT proficiency

   

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

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