Hybrid Training & Development Specialist (1 year contract) (Singapore, 01, SG) bei Richemont

MAIN PURPOSE

The Richemont TRAINING & DEVELOPMENT SPECIALIST Is responsible to identify Learning needs and to work with various functions and brands stakeholders to curate and develop learning and development solutions for contact centre ambassadors.

RESPONSIBILITIES

• Develop and implement L&D strategies and training programmes that are aligned with the organisation’s objectives
• Support and conduct relevant training and learning to enhance employee performance and development
• Curate, develop and acquire training procedure manuals, guides, and training/course materials to ensure high-quality learning resources.
• Cultivate engaging and collaborative working relationship with stakeholders across the organization to identify learning needs and deliver effective solutions
• Inspire curiosity and passion for learning among employees, fostering a growth mindset and a commitment to continuous improvement
• Assess and recommend contact centre talent development plans ensuring that training initiatives meet the specific needs of this critical team
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Maintain knowledge of the latest trends in training and development bringing innovative ideas and best practices to our learning programs.
• Serve as a reliable point of contact for all learning and development matters, providing expert guidance and support to employees and managers
• Provide administrative support in the planning and delivery of learning and development events, ensuring seamless execution and a positive learning experience.

PROFILE

• At least 3 years of proven work experience as a trainer
• Experience in Training and People Development, specifically for Retail or Luxury brand contact centre staff
• Ability to understand and effectively communicate using "Retail language."
• Demonstrated track record of designing and executing successful training programs, including needs assessment, planning, development, delivery, coordination, monitoring, and evaluation
• Familiarity with both traditional and modern training methods, such as mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations
• Excellent communication skills, both written and verbal
• Ability to plan, multi-task, and manage time effectively in a fast-paced environment
• Comfortable dealing with ambiguity and changing priorities
• Self-starter with a strong ability to learn quickly and adapt to new situations
• Strong writing and record-keeping skills for creating reports and training manuals
• Advanced organizational skills with the ability to handle multiple assignments simultaneously