Remote 🌟 Customer Success Manager bei Tekton Labs

🌟 Customer Success Manager

📍 Remote – Latin America | 🕘 Full-time

Tekton is looking for a Customer Success Manager (CSM) to lead the post-sales relationship with our clients. You’ll become their trusted advisor, drive satisfaction and retention, and lead account growth through upselling and cross-selling opportunities.

This is a strategic, client-facing role with a strong commercial component — ideal for someone who thrives in a dynamic tech environment, understands delivery processes, and knows how to build long-term, value-driven relationships.

🚀 What you’ll do

• Own the post-sales relationship for a portfolio of clients in the US market.

• Act as a strategic partner, deeply understanding your clients' business, goals, and challenges.

• Build and execute Account Plans to ensure retention and identify expansion opportunities.

• Lead QBRs (Quarterly Business Reviews) to align goals and demonstrate value.

• Manage contract renewals and drive upsell / cross-sell initiatives.

• Coordinate with Delivery teams to ensure high-quality execution and client satisfaction.

• Lead the onboarding process for new clients to ensure smooth implementation.

• Maintain detailed client records and pipeline updates in CRM tools (HubSpot).

• Capture customer insights to inform Go-to-Market strategy and improve internal processes.

• Collaborate with Marketing and Delivery to generate Customer Success Stories.

• Stay up-to-date on industry trends and tech innovations relevant to your clients.

🧠 You might be a fit if you have…

• 1–2 years of experience in customer success, business development, project management, or client-facing roles in B2B tech/services.

• Experience creating proposals and leading commercial negotiations.

• Strategic thinking and strong business acumen.

• A customer-first mindset and the ability to influence at multiple levels.

• Excellent communication and interpersonal skills.

• High level of English and Spanish (oral and written).

• Experience with tools like HubSpot, Jira, Salesforce, or other CRM/project platforms.

• (Nice to have) Knowledge of Agile, DevOps, AI, data analytics, or digital transformation.

📈 Key metrics you’ll impact

• Net Revenue Retention (NRR)

• Customer Satisfaction (NPS)

• Revenue from renewals and expansion

• Contract renewal rate (%)

🌎 Why Tekton?

We’re a strategy, design, and technology company building digital products that improve lives. With 360+ products delivered across 200+ clients in 15+ industries, we know that real impact starts with people.
At Tekton, we:

• Put people first — always

• Build lasting relationships with trust, empathy, and feedback

• Work in a flat, collaborative structure with no egos

• Take our work seriously, but approach life with joy

• Learn fast, adapt, and grow beyond any single role or project

✅ What we offer

• 100% remote work (LATAM time zones)

• Flexible hours and a collaborative culture

• Growth opportunities in a regional company with global clients

• A people-first culture where your voice matters

• Base compensation starting at USD 2,000/month

• Performance-based commissions tied to both individual and team goals

📩 Ready to join?

If you’re passionate about customer success and want to grow in a role where strategy, technology, and relationships intersect — we’d love to hear from you!