Hybrid Account Representative bei SITA Switzerland Sarl

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

Account Representative is accountable for driving the profitable growth by identifying pursuing and closing business opportunities for customers.

KEY RESPONSIBILITIES

• Drive all sales activities as per short- and long-term objectives; own and manage clients
• Collaborate and support the (virtual) team involved in account management to ensure sustainable and profitable growth* Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
• Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
• Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
• Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecatss are accurate and up-to-date
• Ensure all customer requests are dealt with and services delivered as per agreed schedule
• Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
• Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders
• Ensure full compliance in all internal and external dimensions of the business
• Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment

EXPERIENCE

• Acedemic qualifications or equivalent business professional experience
• Fluent in English is a must
• 5+ years experience in sales function; preferably within ATI or IT sector
• Experience in building client relationships at Managerial level
• Achieving or exceeding sales targets
• Proven successful experience in business development and pipeline management
• Experience in executing account development plans
• Positive customer service experience

NICE-TO-HAVE 

• Full understanding of the business within Aviation industry and its stakeholders
• Familiarity with aviation regulations, trends, and key players in the market

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.