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Hybrid Junior Operations Specialist in Customer Support bei AirHelp

AirHelp · São Paulo, Brasilien · Hybrid

24.000,00 R$  -  32.822,00 R$

Jetzt bewerben
Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers while being supported by our proprietary Artificial Intelligence technology.

What you’ll do:

  • Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
  • Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.

Are you curious about firsthand experiences? Dive into our bonus material showcasing employees’ stories in customer operations.
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Ideally, you’ll bring with you:

  • Fluent communication in English (both spoken and written, minimum C1 level).
  • Experience working with targets (nice to have)
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Enjoyment in following procedures with attention to detail.
  • Ability to work: Monday - Friday, 2 pm to 8 pm, and Saturday 12 pm to 6 pm.

We offer a compensation agreement that allows agents to work additional hours during the week and have weekends off. However, compensation must be completed within the same month.

Please submit your CV in English.

Perks and benefits:

  • Group life insurance.
  • Food allowance. 
  • Transportation subsidy (in case you go to the office).
  • Team Days.
  • Mindfulness platform (Mindgram).
  • Language classes.
  • Unlimited, free use of AirHelp Plus.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events. 
Jetzt bewerben

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