Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong.
Key Responsibilities
Design, develop, and deploy full-stack features using React, Python, Go, Redis, Postgres, and other technologies.
Implement responsive and intuitive user interfaces using modern frameworks like ShadcnUI/Tailwind CSS.
Develop robust backend services and APIs using Python, Go, and other languages, and integrate them with frontend applications.
Own the end-to-end lifecycle of features—from scoping and design to deployment and monitoring.
Build scalable microservices that power core messaging platforms (SMS, MMS, WhatsApp, RCS).
Integrate and manage payment workflows, including card handling, recharge, and invoicing.
Develop and maintain Airflow DAGs for billing automation and reconciliation tasks.
Write clean, modular, and production-grade code in GoLang and Python.
Ensure comprehensive unit, functional, and regression testing to prevent defects and regressions
Leverage AI tools like GitHub Copilot, Cursor, and LLMs to enhance development productivity.
Collaborate with Product, DevOps, QA, and Support teams to deliver high-quality outcomes.
Monitor production systems and own observability, performance, and reliability.
Optimize CI/CD pipelines for rapid and safe delivery of backend services.
Participate in code reviews and enforce best practices in architecture and design.
Design systems for high availability, throughput, and low-latency processing at a global scale.
Embrace a strong ownership mindset in a fast-paced, engineering-driven environment.
Qualifications:
Proven experience in full-stack web development, with focus on creating products from scratch.
Proficiency in React and the modern JavaScript/TypeScript ecosystem.
Strong experience in building and maintaining large-scale distributed backend systems.
Exposure to AI-assisted development tools like GitHub Copilot, Cursor, or LLMs is a must — we expect engineers to actively leverage modern tooling for efficiency and quality.
Proficiency in one or more backend languages such as GoLang or Python.
Solid understanding of REST APIs, microservices architecture, and event-driven systems.
Hands-on experience with PostgreSQL and familiarity with Redis for caching or low-latency access.
Exposure to workflow orchestration tools like Apache Airflow is a plus.
Familiarity with AWS services such as EC2, RDS, S3, ECS, and Lambda.
Experience with CI/CD pipelines and container-based deployments.
Ability to write robust unit, integration, and regression tests.
Working knowledge of Git and collaborative development practices.
Strong analytical, debugging, and problem-solving skills.
Proven ability to work in a fast-paced, ownership-driven environment with a strong bias for action.
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