- Senior
- Optionales Büro in Hyderabad
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
The mission of our Business Technology (BT) team is to empower LiveRamp’s workforce through technology solutions that make their work easier, faster and more effective. Within BT, our Client Services team plays a fundamental role in this work. Our Support Engineers are the face of our IT operations, providing in-office support to our office-based teams, virtual support to our remote employees, and serving as application administrators for the platforms we use to deliver services.
Key Responsibilities:
Office Build-out: support the build-out of new office space in Hyderabad, including
Setting up workstations with monitors and other peripherals
Working with a Network Engineer to build-out and connect on-premise hardware stack
Install all of the necessary equipment in conference rooms and ensure it is functional
Ensure office employees are able to connect to the internet and LiveRamp applications
Troubleshoot and resolve any issues that arise in employee’s ability access the systems they need to perform work
Customer Support: provide in-person and remote support with empathy, understanding and care, leaving our customers feeling delighted by every interaction with you
Endpoint Management:
perform physical tasks, builds, conference room support and other duties for laptops, printers, servers, video conferencing, iPad and network hardware
maintain an inventory of hardware and software assets
Tier 1 - 4 Support: respond to support requests that are made through our ticketing system, troubleshooting and resolving issues across a wide variety of platforms, through clear, concise, jargon-free communication with the requestor
Optimize & Innovate: continuously look for opportunities to improve processes, automate work and improve our employees’ experiences
System Administration: serve as the system administrator for one or more applications, maintaining, monitoring, securing, supporting and enhancing the application
Educate: provide proactive guidance, direction and training to users, helping them become self-reliant and proficient on their toolsets
You Possess:
An insatiable need to help people and feel the satisfaction of delighting your customers
Incredible patience and empathy when helping people who may be less technologically savvy
A deep appreciation for how important it is to support an Executive team in such a way that their interaction with technology is seamless and worry-free
At least 5 years’ experience working in IT, with at least 3 of those years being in desktop support
The need to keep busy, constantly looking for ways to contribute to the productivity of the wider team
Stellar communication skills, which enable you to take complex matters and explain them in a way that anyone can understand, without condescension or judgment
A love of technology and a curiosity that drives you to always look for new and exciting ways to use it in making work easier and more effective
Significant experience in building and supporting Macs, which comprise 80% of our desktop fleet
Experience building and supporting Windows desktop
Experience as a system administrator for an ITSM system, preferably FreshService or Jira Service Management
Experience with Google gSuite, and Microsoft Office
Familiarity with the following tools:
Jamf, Workspace One, or MS Intune Administration
Crowdstrike, Netskope and other security tools
asset management software
Experience with hardware procurement, with vendor management experience a bonus
An ISO, ITIL or other certification(s) or a strong desire to obtain them
Benefits:
Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents.
More about us:
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.
