- Senior
- Optionales Büro in Trois Rivieres
Are you a professional looking to expand your career with an industry front runner in the automation field?
Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!
As a Field Service Specialist for the region, you will be responsible for managing demand, contract and after sales project service for our customers.
In this position, you will perform the following tasks:
Preventive and Predictive Maintenance of Automation equipment on hardware at the customers' locations, particularly on DCS (Valmet DNA).
Program, troubleshoot process sequences, review, and work on network components, install hardware and software at customer sites (in virtual and non virtual environment)
Field commissioning on Automation equipment. Service and Performance documentation for capital equipment, including new and add on system installations. Implement new and add on systems (hardware and software) when required.
Assist customers in problem solving at their worksites and by phone or via remote access. Clearly understand the customers pulp and paper process and how the automation equipment interacts with the process.
Provide sales support for service when needed. Actively sell & promote spare parts, upgrade of components at the customer’s worksite.
Ensure that your service manager, product managers in North America are informed of problems with products.
Within two weeks of each mill visit, prepare a written trip report, expense report, time sheet. Clearly document the value you have provided on the trip report
Routinely contact customers to schedule your visits to the customer worksite; determine status of installed equipment and take action to assist in the repair of any failed equipment in the field. Ensure that sales personnel and your Service Manager is aware of your schedule.
Capable of providing after hours emergency service when needed.
Requirements
Preferred candidate will have an associates degree in science discipline or two years technical school degree. Bachelors degree in Electronic also a plus. A minimum of Five years experience with DCS / networking environment. Experience in the pulp and paper industry a plus.
Travel: 75%. Travel is typically within the Trois Rivieres-Sherbrooke region but can be Provincial or international depending of the support needs. Valid Driver's License required to perform the job.
Overtime Eligibility: Eligible for overtime for hours in excess of 40 each week .
We offer
We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. This includes a generous wage and benefits package that includes a company-funded registered pension plan.
Please note that any offer of employment is contingent upon a background check.
This position is NOT open for international relocation. Applicants must be living and authorized to work in the Canadian Quebec region.
Additional Information
Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.
To be included in the recruiting process, please apply directly with us online.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With now over 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Join the team! http://valmet.com/careersna
