- Junior
- Optionales Büro in Abbotsford
Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
As a Service Advisor, you’ll be the heartbeat of our service operations—connecting customers with expert solutions while keeping our shop running smoothly. From scheduling repairs to coordinating technicians and ensuring timely follow-ups, your role is key to delivering top-tier service. If you thrive in a fast-paced environment where problem-solving, customer interactions, and teamwork come together, this is your chance to make an impact!
Key Responsibilities:
- Assist in coordinating shop and/or road technicians, as assigned.
- Schedule jobs and organize technician workload, using GPS to maximize productivity.
- Data entry of technician times, comments and job codes.
- Complete estimates and follow up with customer for approval to proceed with work.
- Assign work to the right technician and follow up to ensure job will be completed on time.
- Ensure work orders are closed and invoiced within 48 hours of job completion.
- Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s).
- Coordinate parts for shop and/or field jobs, as required.
- Effectively communicate with customers to ensure high levels of customer satisfaction.
- Arrange freight for pick up and deliver of service work as required.
- Employ workplace health and safety practices at all times.
- Other responsibilities as assigned.
Required Knowledge, Skills and Abilities:
- Positive and professional communication with customers and teammates.
- Excellent attention to detail and a positive attitude, with good interpersonal skills.
- Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel).
- Superb customer service skills.
- Excellent problem-solving skills.
- Self-motivated, organized and able to multitask.
- Able to learn and utilize operating data base.
Training, Education and experience:
- 2-4 years of experience scheduling service work.
- High School Diploma.
Compensation Package:
- Salary between $55,000 and $70,000 depending on experience and qualifications, along with vacation, extended benefits, and an RRSP matching plan.
Values:
- Build trust – with customers and each other.
- Be a team player – commit to working together to win.
- Be customer-focused – “wow” customers so they become raving fans.
- Support community – care for our people, our community and our planet.
- Deliver results – know what you need to do and get it done.
Working conditions: The Service Advisor is based out of the Abbotsford office and works 40 hours on average per week Monday to Friday.
