Hybrid Operations/Project Manager (BOG) bei Hire Horatio CX

Position Summary

As an Operations/Project Manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. You will bridge our client-facing teams and all internal functions, optimizing processes and managing resources to deliver high-quality insights on time.

Responsibilities:

• Lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards.
• Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation.
• Coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle.
• Manage client communication regarding projects and operational status, expectations, and any changes in scope.
• Oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required.
• Develop and deliver training programs for new and existing team members on operational best practices.
• Analyze operational data to identify areas for improvement and implement solutions.

Qualifications/Experience:

• Advanced near-native English proficiency is required.
• Bachelor's degree in Business, Marketing, Project Management, or related fields.
• Minimum of 2 years of experience in customer support operations management
• Proficiency with Zendesk, Salesforce, Jira, or similar CRM/support tools
• Strong organizational, analytical, and client communication skills.
• Proven experience in managing escalations, quality assurance, and support training.
• Ability to quickly adapt and thrive in a fast and dynamic environment.

On-site role based in Bogota.