Hybrid Senior Claims Technical Specialist - Financial Lines bei CNA Hardy

Position Summary

We are seeking to hire a Senior Claims Technical Specialist focusing mainly on Financial Lines Claims.

The role manages a team of claim professionals and is accountable for business results through cost effective and timely resolution of claims. Works within assigned limits of authority requiring a high degree of technical complexity and coordination. May have multiple product line responsibility.

Responsible for the overall management of highly complex claims.  Recognised as a technical expert in the interpretation of complex or unusual policy coverages in area of expertise. 

Key Responsibilities

• Monitors and predicts claims development trends and plans for consequences and provides market intelligence of competitor activity and initiatives. Keeps current on appropriate regulations and issues, industry activity and trends. 
• Understands the way our performance is measured by regulators and brokers and ensures we achieve upper quartile ranking.
• Contributes to business planning and able to articulate and support the UW strategy for respective business unit.
• Makes recommendations on claims processes and resolution strategies to management.
• Partners with solicitors, customers, brokers, experts and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
• Provides guidance and assistance to less experienced claims staff and other functional areas.
• Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance
• Manages the work activities and staff of the functional area and has management responsibility for the performance and development of subordinate staff in accordance with the Continental Europe Claim Director and the corporate strategic direction. Manages team metrics by analysing claim reports and driving for superior results.
• Contributes to organizational profitability by ensuring that claims are effectively managed in accordance with company guidelines and standards. Effectively manages loss costs and claim expenses.
• Builds and maintains collaborative relationships with both internal and external business, such as underwriting, risk control, staff counsel and actuarial partners.
• Makes recommendations on claim policy and procedures and drives claim initiatives.
• Reviews and manages investigations of claims, liability and damages, and works with senior management to determine if major claims should be settled or litigated.
• Manages the negotiation of claims settlement packages including setting reserves and authorizing payment or refers claims to appropriate location for adjudication.
• Remains current on state/territory regulations and issues, industry activity and trends. May participate in industry trade groups.
• Contributes to the development and enhancement of claim training/curriculum.
• Leads project teams and may be accountable for special projects and presentations.
• Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance

Skills, Knowledge & Experience

• Prior experience working within Financial Lines Claims
• Confident delivering the claims proposition and is able to promote the CNA Hardy brand.
• Participates in key market initiatives
• Recognised as a leader by his/her class of business peer group
• Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
• Strong communication, negotiation and presentation skills.  Ability to effectively interact with all levels internal and external business partners. 
• Advanced analytical and problem solving skills, with the ability to manage and prioritise multiple projects.
• Ability to deal with ambiguous situations and issues.
• Ability to adapt to change and value diverse opinions and ideas.
• Ability to evaluate claims based on a cost benefit analysis..
• Ability to implement strategies with a proactive long-term view of business goals and objectives.

• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position

• Ability to effectively identify, lead, coach, develop and retain talented claim professionals.

• Ability to drive for superior results in business goals and objectives. .
• Creativity in resolving unique and challenging business problems.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.