Hybrid Client Relationship Manager (BFSI) - Frankfurt bei Cognizant

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Job Title: Customer Relationship Manager – Banking, Financial Services & Insurance (d/f/m)

Location: Germany (Frankfurt)

Key Responsibilities:

·       Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client

o   Developed experience working in one or more of the following industries: Banking, Financial Services &/or Insurance industry.

o   Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio

o   Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry

o   Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio

o   Identifies new clients, also qualifies add-on opportunities to existing engagements

·       Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.

o   Invests time in creating client advocates for Cognizant by going above and beyond in relationship development

o   Participates in reviews and provides educated and relevant perspectives on key client relationships

·       Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.

o   Responds to and delivers on client requests in an effective and timely manner

o   Identifies opportunities, makes proactive proposals to the client in line with the account strategy

o   Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes

o   Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success

·       Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.

o   Forecasts and meets or exceeds quarterly and annual revenue & margin targets

o   Enhances profitability and actively drives portfolio’s overall financial performance

Required Experience:

·       Client and industry knowledge:

o   Proficiency in one or more of the following industries: Banking, Financial Services &/or Insurance industry.

o   Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting

·       Excellent communication skills

o   Reliable and dependable with clear, concise spoken and written communication skills

o   Ability to work in a global team

·       Results driven

o   Ambitious and hungry to demonstrate and prove leadership credentials

o   Self-starter and adaptable- can work independently or within a team structure

·       Building relationships and strengthening partnerships by focusing on exceptional client experience

o   Natural ability to build customer rapport and create client advocates for Cognizant

o   Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape

o   Ability to balance risk and growth to deliver innovative engagements for clients

1.       Preferred Experience

·       Concepts of financial, marketing and business strategy

o   Good understanding of P&L Management including revenue and margin forecasting and deal commercials

·       Business acumen

o   Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business

o   Deep knowledge in at least one Products and Resources domain area

o   Excellent bid management skills

o   Exposure to and understanding of multiple delivery and commercial constructs