You will be the lead for a variety of projects across PEXA, Optima and Smoove, dealing with internal and external people, all of which being treated as our ‘customer’.
You are approachable, professional, positive and flexible and take pride in the successful interaction and delivery of any change to the delight and amazement of our customer’s experience!
You will work across a diverse range of projects, from a very small quick change, to long, complex and time-consuming implementation.
You will align to the UK Change Framework, using tried and tested project methodology and artefacts to plan, manage and inform of progress, implementation and success. Whilst always being mindful of mitigating risk and ensuring we align to regulatory requirements.
You will build and maintain strong stakeholder and network relationships both internally and externally and provide regular updates and reporting to these and management.
As a ‘start up’ business in the UK, our ever-evolving change will be continuous and challenging, so having a flexible and pragmatic approach to support our strategic direction is critical to our customer centric focus and continuous improvement.
You will work to align changes to policy, processes and procedures, training and knowledge ensuring we are a team who is innovative and ‘better together’ to achieve our objective of ‘first-class service’.
Key Accountabilities
Deliveries to adhere to the ‘UK Change Framework’
Support the streamlining and standardisation of the methodology and artefacts, to instill speed, clarity of value and continuous improvement
Assist with business case creation, engaging and attaining buy in from key stakeholders, to understand their objectives, drivers and requirements
Ensure any change is aligned to our PEXA UK strategic direction, with an aim of avoiding any future debt or re-work
Ensure requirements are aligned to business case benefits
Set, own, monitor and measure the critical success measures throughout the project, to ensure benefits can be realised and success celebrated
Ensure all elements of a project plan are delivered on time and to a high standard, and that objectives and outcomes are met.
Create and deliver regular communications and reporting, to the right audience at the right times
Manage ‘Business Readiness’ plans, deliveries and engagements as appropriate
Work with the UK Support Team for training, knowledge, policy, process and procedures to ensure alignment and continuous improvement across the department and wider team
Work with ‘Outsource’ providers to deliver flexible, seamless, virtual and successful changes.
Engage with key internal stakeholders to determine requirements, delivery design and frequency
Ensure key project learnings are captured routinely and implemented at project closure, so that the legacy is embedded in the organisation.
Skills & Experience
Essential
Experienced and qualified in project management using agile & waterfall methodology
Ability to demonstrate adherence to project standards and frameworks
Track record of managing multiple project and complex deliveries
Excellent interpersonal skills to develop effective relationships
Exceptionally organised with an articulate, creative and positive attitude
Strong time management and team player with collaborative approach
Strong communication skills, written, verbal and visual
Desirable
Experience of the UK mortgage process either with a Lender or Conveyancer
Understanding UK mortgage regulation and compliance
Experience of working with external customers and outsource providers
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