Hybrid Customer Growth Associate bei Enthuse

We’re looking for a Customer Growth Associate to join our Customer Growth Team. An exciting opportunity to join an industry-leading company in the nonprofit software market and to develop new skills working with our existing and growing client base.

At Enthuse, we’re on a mission to transform digital fundraising by building the technology that empowers great causes. Our donations, fundraising, and event registration platform helps charities raise hundreds of millions of pounds a year.

Launched in 2012, we’ve come a long way — we've grown our team to over 70 people, and now serve thousands of charities. What's more, Enthuse is the official online fundraising partner for London Marathon Events and Great Run. It’s still early, but we’re on an incredible journey.

Reporting to the Customer Growth Team Manager, you’ll be helping us to transform digital fundraising for UK charities. You’ll be critical in growing and further developing the relationships with our charity clients— and also help build and grow a company of smart and passionate people striving to make a real impact.

How you will contribute..

• Sales: Engage with small UK charities, converting inbound leads into sales through discovery calls, product pitches, and closing. 
• Client Onboarding: Guide new customers through the onboarding process, and ensure they are set up for success with Enthuse’s platform.
• Client Retention and Success: Conduct retention calls, identify any concerns, review their experience, and provide solutions to increase their satisfaction and engagement with Enthuse. Develop ongoing relationships to reduce churn and encourage long-term usage of our products.
• Fee and Service Queries: Serve as the point of contact for small charity clients regarding any fee or service-related queries, resolving issues quickly and ensuring clarity on how Enthuse’s pricing aligns with their needs.
• Collaboration & Knowledge Sharing: Collaborate closely with the wider commercial teams to ensure every opportunity is maximised. Keep up to date with industry trends, competitor products, and Enthuse’s latest updates.
• Continuous Learning: Stay informed by reading industry blogs, attending events, and engaging in continuous learning to keep your skills and knowledge sharp.
  

About you..

• You must demonstrate a genuine desire to work in sales 
• A personable, engaging communicator with strong relationship-building skills.
• Passionate about supporting the charity sector and driven by helping clients achieve their missions.
• Process-oriented and comfortable following structured sales, onboarding, and retention processes.
• Strong research and problem-solving skills, with the ability to think critically to address customer needs.
• Effectively manage and resolve customer conflicts by identifying root causes, facilitating open communication, and implementing tailored solutions to ensure customer satisfaction and long-term retention.
• Excellent time management and organisational skills, able to balance sales targets, onboarding, and retention duties.
• Persistent, diligent, and committed to continuous learning and personal growth.
• Adaptable, with the ability to think on your feet and offer tailored solutions.
• A naturally curious person who enjoys asking productive questions and digging deeper into client needs.
• A positive, self-motivated individual who thrives in a fast-paced, target-driven environment.
• A team player who enjoys collaborating with peers to achieve shared success.

We’d love it if you have..

• Relevant sales experience 
• Customer retention / cancellation experience
• SaaS onboarding experience  

What you’ll get..

• A salary of £22k base (£26k OTE) 
• We celebrate together with an early Friday finish with optional team drinks, team incentives, and a variety of company socials.
• We offer a generous equity options scheme at a fast growing, stable company backed by social good investors. We give back to all our employees who get us closer to achieving our mission.
• We believe work-life balance matters and have flexible hours, working from home, and support part-time work.
• We believe in giving back and give you one paid day to fundraise for a charity of your choice. Many of our team members also volunteer or are trustees.
• Holiday allowance: 25 days holiday and bank holidays (33 in total). We increase holidays based on length of service, so for every year you’re with us, you’ll get an additional day’s holiday up to 28 days. We also offer an additional 5 days of unpaid holiday.
• We will support your journey through our mentor program that offers structured support from senior team members within the business and a strong network of investors and customers.
• Your birthday off!
• 1 month paid sabbatical after 5 years at Enthuse.
• Enthuse Wings! Work from abroad for up to 4 weeks of the year!
• Private health insurance coverage with plenty of benefits through Vitality.
• Places for Races! As partners of London Marathon Events and Great Run, we get access to a number of participant places for major fundraising events. So if you're a keen runner, swimmer or cyclist - you could be in luck.

Come as you are. Love what you do.

At Enthuse, we want to create a positive impact on a global scale. And to do that we know that the people at Enthuse have to reflect all global lives and identities.

We work flexible hours, we support remote working, and if that doesn’t quite work, we will definitely listen to what will. We’re striving to create a place where all feel valued and welcome — and would love to hear how we could do that for you. 

No matter what your background, identity, or even if your experience doesn’t exactly match — we’d love to hear from you!

Our Values

​Be enthusiastic:​ We are can-do and proactive

Be curious: ​We believe progress is made by asking questions

Be reliable: ​You can trust us to get the job done