Hybrid Laboratory Technical Specialist bei Mettler Toledo

Are you passionate about science and technical support? Join our dynamic team as a Laboratory Technical Specialist at Mettler Toledo, based in Leicester, UK!About the Role:You will provide expert pre- and post-sale technical support for our laboratory products and software, including LabX. Your responsibilities include delivering product demonstrations and training to sales teams and customers both on-site and remotely, supporting demo stock management, and continuously improving service delivery.Key Responsibilities:Provide technical support for laboratory products and software.Triage and respond to technical support requests, escalating as necessary to corresponding support teams.Serve as a supportive liaison between customers and internal business units.Create and send detailed technical customer reports.Train and demonstrate resolutions to technical support enquiries effectively.Organise and conduct product and software demonstrations on-site and off-site, utilising various technologies including our eStudio facility.Organise and conduct LabX software demonstrations and customer training sessions, both on-site and remotely.Visit customers to understand their processes and support the sales process by demonstrating our technical expertise.Assist in developing suitable LabX methods for various applications.