- Junior
- Optionales Büro in St Peter Port
JT has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, where you can discover the latest technologies and get the very best advice. We’re here to connect our Islands and our customers to their sustainable future. And you can be an important part of this.
If you’re someone with a natural flair for connecting with customers, this is a great stepping stone into a career with JT, with plenty of on-the-job training and support, as well as opportunities to develop and progress.
This role is on a permanent 40 hour per week contract.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us here [email protected].
Rewards and Benefits
Life at JT is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge technologies, iconic and boundary-pushing brands, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside JT.
Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Competitive salary starting of £29,500 per year, increasing to £30,500 after 12 months’ service
- Defined pension contribution, healthcare, life assurance and dental schemes
- Generous commission scheme with potential earnings of up to £12,000 per annum
- Free landline services, discounted broadband and enviable team member discount
- Access to a wide range of training programmes to help your career development
- Access to an internal network of mentors who will support your personal growth
- One paid volunteering day per year – from beach cleans to co-ordinating food and clothing donations
- Cycle-to-work scheme
There are many internal working groups to join or get involved with such as our Sustainability Committee who are spearheading JT’s involvement in community environment schemes and leading the charge on D,E&I.
At JT we have the largest cohort of fully trained Mental Health First Aiders (MHFA) who are always thinking of new ways to champion healthy minds, bodies and routines for our colleagues.
We recently launched ‘JT Community Giving’ which aims to give back to local charities, supporting them either financially or with resources, and we’re always glad for an extra pair of hands to volunteer their time and energy to help us to help others in our community.
What will you do?
- Welcome and greet customers Our Retail Sales Advisors are the face of our company and you will be responsible for helping our customers with their needs, queries, challenges and technical hurdles.
- Maximise sales opportunities and achieve targets whilst ensuring products and services fulfil customers’ requirements and assist with the completion of applications / transactions.
- Ensure high levels of customer satisfaction through excellent and efficient customer service and keeping wait times to a minimum.
- Welcome and deal effectively with customer feedback, use knowledge and experience to make informed decisions on how best to resolve situations to maximise customer experience whilst balancing commercial impact to the business.
- Manage point-of-sale processes with high level of attention to detail and accuracy for all contracts whilst adhering to GDPR during transactions.
- Demonstrate resilience within the fast-paced retail environment ensuring all needs of customers are completed, checked & resolved prior to the customer leaving the store.
- Provide 1st line customer support by inspecting, testing and processing faulty equipment & services. Offering dynamic solutions for customers, escalating more technical issues only where necessary.
- Escalate potentially serious service issues/complaints to the appropriate escalation point in a timely manner.
- Maintain a fully stocked store, visual merchandising standards and actively get involved with receiving of deliveries.
What we're looking for?
- Educated to GCSE level English and Maths at Grade C or above
- Previous experience in a customer facing environment with proven track record in good/excellent customer experience.
- Multitasking skills and good organisational abilities
- In depth understanding of all devices / services under JT’s control, whilst keeping a working knowledge of discontinued products
- Customer communication skills and experience in managing expectations in relation to faults, problems / incidents
- Computer literate with the ability to operate several applications/computer systems
- Establish and maintain knowledge of JT’s consumer products and services
- Strong listening and problem-solving skills, highly organised with the ability to utilise active listening and open questioning to make relevant product recommendations
