Hybrid Day Porter bei Rhodium

The Porter will be assisting the Concierge in all day to day duties to make sure the building is secure, organised and clean, as well as ensuring that all residents requests are handled in an efficient and timely manner.

You will be responsible for the delivery of the highest levels of customer service to all residents and their guests at 100 George Street and it will be your duty to create memorable experiences. You will need to have a strong passion for delivering great service in a professional manner and be able to work well under pressure.

Duties Include:

•    Maintain impeccable standards of welcoming service, holding doors for guests, assisting with their luggage, calling for taxis and assisting with directions
•    Greet everyone with a professional and sincere warm welcome, ensure a seamless transition into the reception
•    Take & provide residents and guest with umbrellas
•    Manage all incoming and outgoing deliveries
•    Answers questions & assist residents with reasonable requests
•    Deliver unparalleled level of service in an intuitive and bespoke manner and be an ambassador for 100 George St
•    Answers questions & assist clients with reasonable requests
•    Ensure all residents receive fast, efficient and friendly service
•    Work alongside the Concierge and ensure constant updates on the residents and estate are communicated to ensure smooth running of the daily operations
•    Escort visitors and contractors to apartments or other areas of the building
•    Keep an eye out for suspicious activity in and around the entrance and alert team of any suspicious activity
•    Understand the needs of the different users of the scheme and develop service delivery as appropriate
•    Maintain the cleanliness of the entrance and the front of the building, ensuring it is kept neat and tidy at all times

Requirements:

•    Fluent in English
•    Attentive and proactive
•    Previous experience in a similar role within hotels or residential developments
•    Experience dealing with high-net-worth clients 
•    Self-directed and able to work under pressure
•    Passionate about delivering service excellence
•    Service driven, understand the importance of going the extra mile
•    Committed to delivering high level of service with a warm and friendly approach
•    Good knowledge of the central London area and surrounding local area
•    Flexibility to respond to a range of different work situations
•    Ability to work within a team and develop positive relationships
•    Must be assertive, show initiative and have a very keen eye for detail
•    Ability to communicate high end quality service and deliver bespoke service
•    Ability to work independently as well as to build and develop positive working relationships with residents and the team
•    Wear the correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline
•    Eligible to work in the UK 

About Rhodium

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.

Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the ultra- high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency are at the heart of our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.