- Professional
- Optionales Büro in Guernsey
The Account Manager will be Guernsey based & has accountability for the ongoing maximisation and retention of our core client base, working closely with Practice Leads to drive new opportunity & build stakeholder relationships within current clients. The role requires an ability to develop an understanding of the technologies & products we sell, in relation to what our clients’ businesses do. Reporting to the Head of Client Development, the role involves liaising across all functional internal teams to improve the customer experience.
Note: Due to local restrictions on employment licences, this role is only available to people who have 'right to work' in Guernsey.
Note: Due to local restrictions on employment licences, this role is only available to people who have 'right to work' in Guernsey.
Key Responsibilities
- Undertake account management duties across Jersey and Guernsey client base – communicate and manage sales by combining high level technical understanding and business requirements.
- Prioritise and manage activities for an active pipeline of prospective and customer opportunities.
- Build and maintain strong, long-lasting customer relationships.
- Negotiate contracts and close agreements to maximise profitability.
- Ensure accurate data is held and updated within the Customer Relationship Management (CRM) system.
- Meet targets and specific performance metrics, aligned with the business strategy.
- Develop and regularly update strategic account plans to ensure key objectives are in place to maximise opportunity and develop new relationships.
- Attend client meetings to introduce new service lines and promote C5 and Group Services.
- Prepare reports on account status as required.
- Remain up to date with product launches and provide support to both clients and the sales team.
- Collaborate with colleagues, making sure client expectations are met at all times.
- Travel between Jersey and Guernsey will be necessary in line with client requirements.
- Undertake any ad-hoc duties and projects as required.
Skills, Experience, Personal Attributes & Education
Skills
- Understand customer requirements and business challenges.
- Strong ability when dealing with sales/relationship management.
- Ability to drive decisions collaboratively.
- Ability to resolve customer complaints quickly and effectively, if required.
- Excellent verbal, written communication, and presentation skills.
- Highly organised and able to prioritise a variety of short-, medium- and long-term tasks for multiple clients.
- Strong teamworking and ability to build relationships with key stakeholders.
- Awareness of the latest changing technologies, with the ability to articulate changes to customers and peers.
- Negotiation and closure skills.
Experience
- A minimum of 3 years’ experience in a similar role with a demonstrable ability to communicate at a high level, present to, and influence stakeholders.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Experience of Microsoft Dynamics CRM or a similar Customer Relationship Manager tool.
- Proven experience of working with the Microsoft suite of programmes – in particular, Outlook, Word, Excel, PowerPoint applications.
Personal Attributes
- Structured and methodical approach to work and problem solving.
- Strong customer-facing skills.
- Out-of-the-box thinker.
- Effective communicator.
- Detail oriented.
- Good time and problem management skills.
Education
- Educated to A-Level/Diploma standard or equivalent.
Benefits
Employees at BDO enjoy an attractive benefits package as part of our continuous employee value commitment.
- Competitive salary
- Competitive annual leave
- Pension Scheme
- Private Health Insurance, including dental & optical cover
- Agile working environment
- Proactive learning environment
- Company-wide social & team events
- Monthly wellbeing activities
- Access to the latest technologies
- An environment to be yourself
